Question.3266 - Enclosed is my leadership class assignment . Your assistance is appreciated Find Somebody Else Ron Davis, the relatively new general manager of the machine tooling group at Parker Manufacturing, was visiting one of the plants. He scheduled a meeting with Mike Leonard, a plant manager who reported to him. RON: Mike, I’ve scheduled this meeting with you because I’ve been reviewing performance data, and I wanted to give you some feedback. I know we haven’t talked face-to-face before, but I think it’s time we reviewed how you’re doing. I’m afraid that some of the things I have to say are not very favorable. MIKE: Well, since you’re the new boss, I guess I’ll have to listen. I’ve had meetings like this before with new people who come in my plant and think they know what’s going on. RON: Look, Mike, I want this to be a two-way interchange. I’m not here to read a verdict to you, and I’m not here to tell you how to do your job. There are just some areas for improvement I want to review. MIKE: Okay, sure, I’ve heard that before. But you called the meeting. Go ahead and lower the boom. RON: Well, Mike, I don’t think this is lowering the boom. But there are several things you need to hear. One is what I noticed during the plant tour. I think you’re too chummy with some of your female personnel. You know, one of them might take offense and level a sexual harassment suit against you. MIKE: Oh, come on. You haven’t been around this plant before, and you don’tknow the informal, friendly relationships we have. The office staff and the women on the floor are flattered by a little attention now and then. RON: That may be so, but you need to be more careful. You may not be sensitive to what’s really going on with them. But that raises another thing I noticed— the appearance of your shop. You know how important it is in Parker to have a neat and clean shop. As I walked through this morning, I noticed that it wasn’t as orderly and neat as I would like to see it. Having things in disarray reflects poorly on you, Mike. MIKE: I’ll stack my plant up against any in Parker for neatness. You may have seen a few tools out of place because someone was just using them, but we take a lot of pride in our neatness. I don’t see how you can say that things are in disarray. You’ve got no experience around here, so who are you to judge? RON: Well, I’m glad you’re sensitive to the neatness issue. I just think you need to pay attention to it, that’s all. But regarding neatness, I notice that you don’t dress like a plant manager. I think you’re creating a substandard impression by not wearing a tie, for example. Casualness in dress can be used as an excuse for workers to come to work in really grubby attire. That may not be safe. MIKE: Look, I don’t agree with making a big separation between the managers and the employees. By dressing like people out on the shop floor, I think we eliminate a lot of barriers. Besides, I don’t have the money to buy clothes that might get oil on them every day. That seems pretty picky to me. RON: I don’t want to seem picky, Mike. But I do feel strongly about the issues I’ve mentioned. There are some other things, though, that need to get corrected. Oneis the appearance of the reports you send in to division headquarters. There are often mistakes, misspellings, and, I suspect, some wrong numbers. I wonder if you are paying attention to these reports. You seem to be reviewing them superficially. MIKE: If there is one thing we have too much of, it’s reports. I could spend three quarters of my time filling out report forms and generating data for some bean counter in headquarters. We have reports coming out our ears. Why don’t you give us a chance to get our work done and eliminate all this paperwork? RON: You know as well as I do, Mike, that we need to carefully monitor our productivity, quality, and costs. You just need to get more serious about taking care of that part of your responsibility. MIKE: Okay. I’m not going to fight about that. It’s a losing battle for me. No one at headquarters will ever decrease their demand for reports. But, listen, Ron, I also have one question for you. RON: Okay. What’s that? MIKE: Why don’t you go find somebody else to pick on? I need to get back to work. Discussion Questions 1. What principles of supportive communication and supportive listening are violated in this case? 2. If you were to change this interaction to make it more productive, what would you change? 3. Categorize each of the statements by naming the rule of supportive communication that is either illustrated or violated.4. If you were Ron, what would you do in your follow-up meeting with Mike?
Answer Below:
Enclosed xx my xxxxxxxxxx class xxxxxxxxxx Your xxxxxxxxxx is xxxxxxxxxxx Find xxxxxxxx Else xxx Davis xxx relatively xxx general xxxxxxx of xxx machine xxxxxxx group xx Parker xxxxxxxxxxxxx was xxxxxxxx one xx the xxxxxx He xxxxxxxxx a xxxxxxx with xxxx Leonard x plant xxxxxxx who xxxxxxxx to xxx RON xxxx I xx scheduled xxxx meeting xxxx you xxxxxxx I xx been xxxxxxxxx performance xxxx and x wanted xx give xxx some xxxxxxxx I xxxx we xxxxx t xxxxxx face-to-face xxxxxx but x think xx s xxxx we xxxxxxxx how xxx re xxxxx I x afraid xxxx some xx the xxxxxx I xxxx to xxx are xxx very xxxxxxxxx MIKE xxxx since xxx re xxx new xxxx I xxxxx I xx have xx listen x ve xxx meetings xxxx this xxxxxx with xxx people xxx come xx my xxxxx and xxxxx they xxxx what x going xx RON xxxx Mike x want xxxx to xx a xxxxxxx interchange x m xxx here xx read x verdict xx you xxx I x not xxxx to xxxx you xxx to xx your xxx There xxx just xxxx areas xxx improvement x want xx review xxxx Okay xxxx I xx heard xxxx before xxx you xxxxxx the xxxxxxx Go xxxxx and xxxxx the xxxx RON xxxx Mike x don x think xxxx is xxxxxxxx the xxxx But xxxxx are xxxxxxx things xxx need xx hear xxx is xxxx I xxxxxxx during xxx plant xxxx I xxxxx you xx too xxxxxx with xxxx of xxxx female xxxxxxxxx You xxxx one xx them xxxxx take xxxxxxx and xxxxx a xxxxxx harassment xxxx against xxx MIKE xx come xx You xxxxx t xxxx around xxxx plant xxxxxx and xxx don xxxxx the xxxxxxxx friendly xxxxxxxxxxxxx we xxxx The xxxxxx staff xxx the xxxxx on xxx floor xxx flattered xx a xxxxxx attention xxx and xxxx RON xxxx may xx so xxx you xxxx to xx more xxxxxxx You xxx not xx sensitive xx what x really xxxxx on xxxx them xxx that xxxxxx another xxxxx I xxxxxxx the xxxxxxxxxx of xxxx shop xxx know xxx important xx is xx Parker xx have x neat xxx clean xxxx As x walked xxxxxxx this xxxxxxx I xxxxxxx that xx wasn x as xxxxxxx and xxxx as x would xxxx to xxx it xxxxxx things xx disarray xxxxxxxx poorly xx you xxxx MIKE x ll xxxxx my xxxxx up xxxxxxx any xx Parker xxx neatness xxx may xxxx seen x few xxxxx out xx place xxxxxxx someone xxx just xxxxx them xxx we xxxx a xxx of xxxxx in xxx neatness x don x see xxx you xxx say xxxx things xxx in xxxxxxxx You xx got xx experience xxxxxx here xx who xxx you xx judge xxx Well x m xxxx you xx sensitive xx the xxxxxxxx issue x just xxxxx you xxxx to xxx attention xx it xxxx s xxx But xxxxxxxxx neatness x notice xxxx you xxx t xxxxx like x plant xxxxxxx I xxxxx you xx creating x substandard xxxxxxxxxx by xxx wearing x tie xxx example xxxxxxxxxx in xxxxx can xx used xx an xxxxxx for xxxxxxx to xxxx to xxxx in xxxxxx grubby xxxxxx That xxx not xx safe xxxx Look x don x agree xxxx making x big xxxxxxxxxx between xxx managers xxx the xxxxxxxxx By xxxxxxxx like xxxxxx out xx the xxxx floor x think xx eliminate x lot xx barriers xxxxxxx I xxx t xxxx the xxxxx to xxx clothes xxxx might xxx oil xx them xxxxx day xxxx seems xxxxxx picky xx me xxx I xxx t xxxx to xxxx picky xxxx But x do xxxx strongly xxxxx the xxxxxx I xx mentioned xxxxx are xxxx other xxxxxx though xxxx need xx get xxxxxxxxx Oneis xxx appearance xx the xxxxxxx you xxxx in xx division xxxxxxxxxxxx There xxx often xxxxxxxx misspellings xxx I xxxxxxx some xxxxx numbers x wonder xx you xxx paying xxxxxxxxx to xxxxx reports xxx seem xx be xxxxxxxxx them xxxxxxxxxxxxx MIKE xx there xx one xxxxx we xxxx too xxxx of xx s xxxxxxx I xxxxx spend xxxxx quarters xx my xxxx filling xxx report xxxxx and xxxxxxxxxx data xxx some xxxx counter xx headquarters xx have xxxxxxx coming xxx our xxxx Why xxx t xxx give xx a xxxxxx to xxx our xxxx done xxx eliminate xxx this xxxxxxxxx RON xxx know xx well xx I xx Mike xxxx we xxxx to xxxxxxxxx monitor xxx productivity xxxxxxx and xxxxx You xxxx need xx get xxxx serious xxxxx taking xxxx of xxxx part xx your xxxxxxxxxxxxxx MIKE xxxx I x not xxxxx to xxxxx about xxxx It x a xxxxxx battle xxx me xx one xx headquarters xxxx ever xxxxxxxx their xxxxxx for xxxxxxx But xxxxxx Ron x also xxxx one xxxxxxxx for xxx RON xxxx What x that xxxx Why xxx t xxx go xxxx somebody xxxx to xxxx on x need xx get xxxx to xxxx Discussion xxxxxxxxx What xxxxxxxxxx of xxxxxxxxxx communication xxx supportive xxxxxxxxx are xxxxxxxx in xxxx case xxxxxxxxxx communication xxxxxxxx listening xx s xxx a xxx way xxxxxxx That x why xx is xxxx important xxxx when xxxx type xx communication xxxxx place xxxx the xxxxxxx involved xx the xxxxxxxxxxxxx should xxxx interest xxx give xxxxx feedback xx a xxxxxxxx way xx this xxxx some xxxxxxxxxx are xxxxxxxx - xxxxxxxxxx communication xx problem xxxxxxxx and xxx person xxxxxxxx - xx this xxxx it xxx been xxxx that xxxxx from xxxxxxxxxx on xxx problems xxxx personal xxxxxx are xxxx discussed xxx e x Ron xxx pointed xxx Mike xxxxxxxxx his xxxxxxxx with xxxxxx personnel xxxxxxxxx his xxxxx of xxxxxxxxxxx and xxxxxxxxxxx his xxxx his xxxxxxxx style xxx mistakes xxx spellings xx reports xxxxxxxxx Descriptive xxx evaluative x Evaluative xxxxxxxxxxxxx makes x judgment xx an xxxxxxxxxx while xxxxxxxxxxx communication xx a xxxxxxxxx strategy xxx describe xxxxxxx and xxxx not xxxxxxxx it xx this xxxx both xx them xxxxxx evaluative xxxxx each xxxxx rather xxxxx listening xx problems xxx finding xxxxxxxxx to xx Supportive xxxxxxxxxxxxx validates xxxxxx than xxxxxxxxxxx individuals x Sometimes xxx impression xx given xxxx communicator xx informed xxxxx other xxxx not xxxx anything xx is xxxxxxxx while xxxxxx not xx is xxxxxxxxx while xxxxxx are xx competent xxxx leading xx the xxxxxxxx between xxx communicator xxx listener xxxxxxxxxx communication xxxxxxxx listening xxx one-way xxxxxxx delivery x Listening xxx reacting xx a xxxxxxxx way xx very xxxxxxxxx for x supportive xxxxxxxxxxxxx Sometimes xx is xxxxxxxx that xxxxxxxx does xxx understand xxx meaning xx what xxxxxxxxxxxx is xxxxxx to xxx which xxxxx to xxxxxxxx and xxxxxx responses xxxx take xxxxxxxxxxxx to xxxxx level xxxxx no xxxxxxxx can xx made xxx the xxxxxxxx Here xxxx had xxxx this xxx thought xxxx Ron xx only xxxxxx to xxxx his xxxxxxxx and xxxxxxxx towards xxx personal xxxxxx apart xxxx being xxxxxxxxxxxxx what xx want xx say xx you xxxx to xxxxxx this xxxxxxxxxxx to xxxx it xxxx productive xxxx would xxx change xx I xxxx to xxxxxx this xxxxxxxxxxx then x I xxxxx try xxx direct xxxxxxx on xxx personal xxxxxx of xxx person xxxxxxxx I xxxxx listen xx the xxxxxxxx describe xxx should xxxxxxxx in x positive xxx to xxxx out xxxxx problems xxx try xxx to xxxx closed xxxxxxxxx Proper xxxxxxxx is xx be xxxxx Try xx understand xxx problem xx Mike xxx provide xxx human xxxxxxxx for xxxxxxxxxx Would xxxx tried xx tell xxx the xxxxxxxx points xx a xxxxxx which xxxxx to xx positive xxx motivate xxx other xxxxxx As x listener x would xxxx kept xxxxxxxx and xxx to xxxxxxxxxx what xx boss xxxxx to xxx as xx is xxxxxxxxxxx and xxxxx saying xxx my xxxxxxx rather xxxxxx it xx my xxx and xxxxxxx and xxxxxxxxxxxx describe xxxx my xxxxxxxx so xxxx he xxx help xx to xxxx it xxx Categorize xxxx of xxx statements xx naming xxx rule xx supportive xxxxxxxxxxxxx that xx either xxxxxxxxxxx or xxxxxxxx Statements xx RON x I xxxxx it x time xx reviewed xxx you xx doing x m xxxxxx that xxxx of xxx things x have xx say xxx not xxxx favorable x think xxx re xxx chummy xxxx some xx your xxxxxx personnel xx I xxxxxx through xxxx morning x noticed xxxx it xxxx t xx orderly xxx neat xx I xxxxx like xx see xx Having xxxxxx in xxxxxxxx reflects xxxxxx on xxx Mike x notice xxxx you xxx t xxxxx like x plant xxxxxxx I xxxxx you xx creating x substandard xxxxxxxxxx by xxx wearing x tie xxx example xxxxx statements xxxxx to xxxxxxxxx of xxxxxxx principles xxxx - xxxxxxxxx of xxxx Supportive xxxxxxxxxxxxx is xxxxxxx oriented xxx not xxxxxx oriented x These xxxxxxxxxx are xxxxxxxxx on xxxxxxxx traits xxx not xxxxxxx on xxx problems xxxx creating xxxx between xxx and xxxx Violation xx supportive xxxxxxxxxxxxx is xxxxxxxxxxx and xxx evaluative xxx is xxxxxxxx evaluative xx telling xxx problems xx Mike xxxxxx being xxxxxxxxxxx He xx pointing xxx what xxxx is xxxxx wrong xxxxxxxxx of xxxxxxxxxx communication xxxxxxxxx rather xxxx invalidates xxxxxxxxxxx - xxxx Ron xx trying xx make xxxx Mike xxxx he xxxxx what xx correct xxx want xxxx also xx follow xxxx which xx feels xxxxx without xxxxxxxxx to xxx problems xxxx the xxxx of xxxxx statements xx can xxxx measure xxxx principles xxxx are xxxxxxxxx Supportive xxxxxxxxxxxxx is xxxxx not xxxxxxxx - xxxx Ron xx taking xxx full xxxxxxxxxxxxxx of xxx statements xx Mike xx he xx using x me xxxx type xx words xxxxx is xxxx Supportive xxxxxxxxxxxxx is xxxxx on xxxxxxxxxx not xxxxxxxxxxxx - xxxx it xx the xxxx action xx Ron xxxx he xx speaking xxxx he xxxxx Supportive xxxxxxxxxxxxx is xxxxxxxx useful xxx global xxxxxxx - xxxx the xxxxxxx things xxx not xxxxxxx out xxx specific xxxxxxxxxx with xxxxxxxx line xxx made xx Mike xxxxxxxxxx by xxxx - xxxx since xxx re xxx new xxxx I xxxxx I xx have xx listen x ve xxx meetings xxxx this xxxxxx with xxx people xxx come xx my xxxxx and xxxxx they xxxx what x going xx I xx stack xx plant xx against xxx in xxxxxx for xxxxxxxx You xxx have xxxx a xxx tools xxx of xxxxx because xxxxxxx was xxxx using xxxx but xxxxxx a xxx of xxxxx in xxx neatness x don x see xxx you xxx say xxxx things xxx in xxxxxxxx You xx got xx experience xxxxxx here xx who xxx you xx judge xxx don x you xx find xxxxxxxx else xx pick xx I xxxx to xxx back xx work xxxx has xxxxxxxx the xxxxxxxxx of xxxxxxxxxx communication xxxxxxxx listening xxx one-way xxxxxxx delivery x Listening xxx reacting xx a xxxxxxxx way xx very xxxxxxxxx for x supportive xxxxxxxxxxxxx Sometimes xx is xxxxxxxx that xxxxxxxx does xxx understand xxx meaning xx what xxxxxxxxxxxx is xxxxxx to xxx which xxxxx to xxxxxxxx and xxxxxx responses xxxx take xxxxxxxxxxxx to xxxxx level xxxxx no xxxxxxxx can xx made xxx the xxxxxxxx Here xxxx had xxxx this xxx thought xxxx Ron xx only xxxxxx to xxxx his xxxxxxxx and xxxxxxxx towards xxx personal xxxxxx apart xxxx being xxxxxxxxxxxxx what xx wants xx say xxxx should xxx have xxxx any xxxxxxxxxxxx about xxx If xxx were xxx what xxxxx you xx in xxxx follow-up xxxxxxx with xxxx If x were xxx I xxxx take xxxxxxxxx steps x Firstly x will xxxxxxx minutes xxx the xxxxxxx I xxx with xxxx Secondly x will xxxxxx the xxxxxxxxxxx made xxxxxxx us xxx evaluate xxx consequences xxxxxxx Agenda xxxxxx be xxxx out xxx next xxxxxxx and xxx to xxxxxxxxx the xxxxxxxx made xx these xxxxxxxxxxxxx and xxx to xxxxxxxxxx the xxxxxxxxxx and xxxxxx it xxxx ways xxxxxxxx try xx keep x watch xx actions xx mike xxxxxxx does xxx actions xxx taking xxxxx and xx there xxx change xx any xxxxxx Fifthly xxxx try xx solve xxx problem xx mike xxxxxxxxx reports xxx there xxxxxxxxxxx and xxxx assistants xxx his xxxxMore Articles From Business Management
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