Question.2912 - Assignment 2.2: Bad News Message - Revised Version Write a bad news letter to a customer who has requested an exemption to a company’s policy. Possible requests that would be subjects of bad news letters include: A request for a refund or replacement of a $1,000 piece of equipment that broke after three years, one year past the warranty date. A request for a refund or voucher for a ruined two-week vacation (due to bad weather: rain or snow) at an expensive resort. A request to change a company’s no pets indoors policy to a pet-friendly policy to allow customers to bring pets inside the restaurant and allow them to sit at tables with their owners. A request to change a company’s pet-friendly policy to a no pet policy to prohibit customers from bringing their into the restaurant’s eating areas—inside or outside. Other: Write a bad news message based on based on another scenario. The message should take the “form” of a letter; however, you will submit your assignment to the online course shell. Follow proper format. o Include “to” and “from” addresses and the date o Include appropriate greeting and salutation o Use bullets as needed to emphasize key points Show appreciation and concern for the customer from the beginning (possibly with a brief buffer) and throughout the letter. Avoid being overly apologetic or complimentary. Provide the turndown early in the letter. Make the turndown clear by providing two (2) to three (3) key reasons for the turndown. Provide an alternative and a positive expectation of a future with the customer. Your assignment must: Be typed, single spaced, using Times New Roman font (size 12). Check with your professor for any additional instructions. Submitting your assignment: Submit your assignment through the online course shell. You do not need to email your assignment to your instructor. The specific course learning outcomes associated with this assignment are: Use writing process strategies to develop brief business documents, such as routine messages, bad news messages, and persuasive/sales messages. Organize ideas logically by using transitional words, phrases, and sentences. Support ideas or claims in body paragraphs with clear details, examples, and explanations. Use sentence variety and effective word choice in written communication. Write clearly and concisely using proper writing mechanics.
Answer Below:
Mobile xxxxxx Spring xxxxxx New xxxx August xx Mr xxxxxx Dorthy xxxxx Street xxx York xxxx Mr xxxxxx Warm xxxxxxxxx from xxxx own xxxxxxxxxxxx store xxxxxx Market xx reference xx you xxxxxx dated xxxxxx st xxxxxxxxxx for xxxxxxxxxxx of xxxxxx phone xx would xxxx to xxxxxx you xxxx as xxx our xxxxxx and xxxxx of xxxxxxxxxx for xxxx we xxxxx not xx able xx provide xxx any xxxxxxxxxxx of xxx product xxx had xxxxxxxx us xxxx your xxxxxx phone xxx stopped xxxxxxxxxxx due xx screen xxxxxxxx lack xx use xx keypad xxx other xxxxxx during xxxx visit xx our xxxxx on xxxx th xxxxxxxxxxxx you xxxx written xxx abovementioned xxxxxx on xxxxxx st xxxxxxx we xxxxxx to xxxxxx our xxxxxxxxx to xxxxxxx your xxxxxxx for xxxxxxx replacement xxxxx a xxxxxx customer xx our xxxxx you xxxxx appreciate xxx decision xx the xxxxxxxxx counts xx per xxx sale xxxxxxxxx the xxxxxxx period xxx replacement xxx two xxxxx You xxx bought xxx mobile xxxx our xxxxx on xxxx th xxx warranty xxxxxx elapsed xx June xx So xxxx product xxx not xxxxx warranty xxxx the xxxxxx occurred xx July xx has xxxx brought xx our xxxxxx that xxx damage xx your xxxxxx phone xxx occurred xxx to xxxxxxxx caused xx fall xx accident xxxxx is xxx covered xxxxx the xxxxxxxx warranty xxxxxxxxxx So xxxx request xxx replacement xxxxx not xxxx been xxxxxxxxx even xx the xxxxxxxx period xxx not xxxxxxx The xxxxxxxxxxxx of xxx mobile xxxxx has xxxxxxxx us xxxxx inability xx provide xxx replacement xx the xxxxxxx as xxx time xxxxxx of xxx warranty xxx elapsed xxx as xxx the xxxxxxx rsquo x policies xxxxxxx replacement xxx be xxxxxxx out xxxx at xx extra xxxx of xx would xxx be xxxx to xxxxxxx you xxxx replacement xx the xxxxxxx on xxxxxxx of xxx above xxxxxxxxx reasons xxxxxxx you xxx take xxxxxxx of xxx store xxxxx s xxxxxxxx sale xxxxxxx wherein xxx can xxxxxxxx your xxx mobile xxxxxx for xxxxxxxxxxx to xxx phones xxxxxxxxx in xxx store xxxxxx log-in xx our xxxx www xxxxxxxxxxxxxxxxx com xx get x feel xx latest xxxxxx available xx our xxxxx exchange xxxx old xxx and xxxxxxx to x better xxx new xxxxxxx You xxx get xx touch xxxx the xxxxxxxxxxx for xxx queries xxxxxxxxx the xxxxxxxx available xxxxx Sincerely xxxxx Scales xxxxxxxxx ManagerMore Articles From English
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