Question.782 - Option #2: The members of your project team are in serious conflict. They have been tasked with conducting a quality assessment of your company’s product testing process. The number of product failures being reported by consumers has increased and your team needs to find out how the failures are being passed through test. Their main disagreement is about the approach they should take to assess the process. The fact that Kurt and Janet have never liked each other isn’t helping and Christine, the person who generally mediates between them, is fed up with their immaturity and is refusing to intervene. Thomas is disengaged as he believes the testing process is just fine rather it is the test employees who are at fault and should be fired. Describe the type of conflict involved i.e., task, process, and/or relationship. What factors within the team allowed the conflict to escalate? As the leader, what is your approach to resolving this conflict? What can be learned from working through this conflict? Your completed assignment must adhere to the following parameters: Be a 3 to 5 page paper (not including title and reference pages) or a 4 to 6 minute presentation including voice over. Be supported by a minimum of three credible, academic or professional sources. Remember, you must support your thinking and prior knowledge with references, even in a video presentation. Include an APA style reference list at the end of the paper or with your presentation file. Review the grading rubric.
Answer Below:
Module xxxxxxxx Thinking- xxxxxx Michael xxxxxxxxxxx Colorado xxxxx University- xxxxxx Leading xxxxx in xxxxxxxxxxxxxx ORG xxxxxxxxxxx Laurie xxxxxx January xx Type xx Conflict xxxx Process xxx Relationship xxx members xx the xxxxxxx team xxx in xxxxxxx conflict xxxx have xxx task xx conducting x quality xxxxxxxxxx of xxxx company's xxxxxxx testing xxxxxxx The xxxxxx of xxxxxxx failures xxxxxxxx by xxxxxxxxx has xxxxxxxxx and xxxx team xxxxx to xxxx out xxx the xxxxxxxx pass xxxxxxx a xxxx Their xxxx disagreement xx about xxxxx approach xx assessing xxx process xxx fact xxxx Kurt xxx Janet xxxx never xxxxx each xxxxx is xxx helping xxxxxxxxx who xxxxxxxxx mediates xxxxxxx them xx fed xx with xxxxx immaturity xxx refuses xx intervene xxxxxx is xxxxxxxxxx as xx believes xxx testing xxxxxxx is xxxx fine xxxxxxx the xxxx employees xxx at xxxxx and xxxxxx fire xxx type xx conflict xxxxxxxx in xxxx situation xx primarily x task xxxxxxxx The xxxx members xxxx differing xxxxx about xxx approach xxxx should xxxx to xxxxxx the xxxxxxx testing xxxxxxx which xx directly xxxxxxx to xxx task xxxxxxx there xxx also xx some xxxxxxxx of xxxxxxxxxxxx conflict xx the xxxx members xxxx personal xxxxxx with xxxx other xxxx are xxxxxxxxx their xxxxxxx to xxxx together xxxx conflicts xxx related xx the xxxx itself xxx they xxx arise xxxx issues xxxx as xxxxxxxxx opinions xx how xx approach x problem xxxxxxxxxxx goals xx different xxxx of xxxxxxx Robbins xx al xxxxx relationship xxxxxxxxx arise xxxx interpersonal xxxxxxxxxxxxx they xxx be xxx to xxxxxxxxxxx differences xxxxxxxxxxxxx breakdowns xx trust xxxxxx Several xxxxxxx within xxx team xxxx allowed xxx conflict xx escalate xxx factor xx the xxxx for x clear xxxxxxxxxxx process xxx conducting xxx assessment xxxx a xxxxx process xx place xxxx members xxx have xxxxxxxxx ideas xxxxx how xx proceed xxxxxxx to xxxxxxx and xxxxxxxxxxxx A xxxx of x clear xxxxxxx can xxxx lead xx misunderstandings xxxxxx and xxxxxxxxxxxx making xx harder xx achieve xxx desired xxxxxxx Robbins xx al xxxxxxx factor xx the xxxx for x designated xxxxxxxx or xxxxxxxxxxx to xxxx guide xxx team xxxxxxx the xxxxxxx With xxxxxxxxx refusing xx intervene xxx team xxxxx a xxxxxxx party xx help xxxx navigate xxx conflict xxxxxxxxx can xxxxxxxx in xxx absence xx a xxxxxxxxxxx preventing xxx team xxxx achieving xxx goals xxxxxxx McAllister xxxxxxxx issues xxxxxxx Kurt xxx Janet xxx Thomas' xxxxxxxxxxxxx also xxxxxxxxxx to xxx escalation xx conflict xxxxx personal xxxxxx can xxxx to xxxxxxxxxx in xxxxxxxxxxxxx a xxxx of xxxxx and x lack xx cooperation xxxxxx it xxxxxxxxx for xxx team xx work xxxxxxxx effectively xxxxxxx et xx As xxx leader xx approach xx resolving xxxx conflict xxxxx involve xxxxxxx steps xxxxx I xxxxx establish x clear xxxxxxxxxxx process xxx conducting xxx assessment xx would xxxxxxx clearly xxxxxxxx the xxxxx of xxx assessment xxx steps xxxxxx and xxxx team xxxxxxxx roles xxx responsibilities xx would xxxx to xxxxxx everyone xx on xxx same xxxx and xxxxxxx towards xxx same xxxxxxxxxx Fisher xx al xx setting xxxxx objectives xxxxxxxx can xxxxxxxxxx the xxxxx and xxxxxxxxxx of xxx project xxxxx can xxxx to xxxxxx misunderstandings xxx conflicts xxxx I xxxxxxx the xxxxxxxx issues xxxxxxx Kurt xxx Janet xxx try xx get xxxxxx more xxxxxxx in xxx process xx could xxxxxxx individual xx group xxxxxxxx with xxxx team xxxxxx to xxxxxxx their xxxxxxxx and xxxx through xxx underlying xxxxxx Creating xx open xxx inclusive xxxxxxxxxxx makes xxxx members xxxx more xxxxxxxxxxx expressing xxxxx opinions xxx concerns xx can xxxx resolve xxxxxxxxxx personal xxxxxx that xxx affect xxx team xxxxxx performance xxxxxxx et xx Additionally xxxxxxx Thomas xxxx engaged xxx help xx ensure xxxx everyone xx working xxxxxxx the xxxx objectives xxx can xxxx to xxxxxx misunderstandings xxx Finally x seek xxxxxxxxxx resources xxxx as x professional xxxxxxxx or xxxxxxxx resolution xxxxxx to xxxx guide xxx team xxxxxxx the xxxxxxx A xxxxxxx third xxxxx can xxxx the xxxx to xxxxxxxx the xxxxxxxx by xxxxxxxxxxxx communication xxx working xxxxxxx underlying xxxxxx in x professional xxx structured xxxxxx Lewicki xxxxxxxxxx The xxxx would xx to xxxxxx a xxxx and xxxxxxxxxx environment xxxxx team xxxxxxx feel xxxxxxxxxxx expressing xxxxx opinions xxx working xxxxxxx their xxxxxxxxxxx It xx also xxxxxxxxx to xxxxxxx Thomas' xxxxxxxxxxxxx as xxx lack xx participation xxx negatively xxxxxx the xxxx steams xxxxxxxxxxx Robbins xx al x would xxxxxxxxxx the xxxxxxx behind xxx disengagement xxx work xx get xxx more xxxxxxx in xxx process xx can xxxxxxx him xx decision-making xxx provide xxx with xxxxx goals xxx objectives xxx the xxxxxxx Working xxxxxxx this xxxxxxxx can xx a xxxxxxxx learning xxxxxxxxxxx for xxx team xxxx will xxxxx how xx communicate xxx work xxxxxxx disagreements xxxxxxxxx and xxxxxxxxxxx They xxx also xxxxx the xxxxxxxxxx of xxxxx processes xxx effective xxxx dynamics xxxxxxx McAllister xxxxxxxxxxxx it xxxx help xxx team xx recognize xxx importance xx recognizing xxx personal xxxxxx that xxx be xxxxxxxxx the xxxxxxxxxxx of xxx team xxxxxxx and xxx to xxxxxxxx them xx conclusion xxxxxxxxx this xxxx and xxxxxxxxxxxx conflict xxxx require x clear xxx agreed-upon xxxxxxx addressing xxxxxxxx issues xxx seeking xxxxxxxxxx resources xx taking xxxxx steps xxx creating xx open xxx inclusive xxxxxxxxxxx the xxxx can xxxx through xxx conflict xxx achieve xxxxx objectives xxxxxxxxxxxx the xxxx will xxxxx valuable xxxxxx to xxxx through xxxxxxxxx healthily xxx build xxxxxxxxx team xxxxxxxx It xxxx help xxx team xx recognize xxx importance xx recognizing xxx personal xxxxxx that xxx be xxxxxxxxx the xxxxxxxxxxx of xxx team xxxxxxx and xxx to xxxxxxxx them xxx conflict xxxxxxxxxx process xxxxxx include xxxxxxx check-ins xxx open xxxxxxxxxxxxx allowing xxx team xxxxxxx to xxxxxx and xxxxxxxxxxxx share xxxxx opinions xxx feelings xxx team xxx create x safe xxx comfortable xxxxx for xxxxxxxxx the xxxx and xxxxxxxxxxxx conflict xx taking xxx time xx understand xxx another xxxx a xxxxx process xx place xxx team xxx move xxxxxxx cooperatively xxx efficiently xxx achieve xxxxx goals xx a xxxxxx group xxxxxxxxxx Fisher x Ury x Patton x Getting xx yes xxxxxxxxxxx agreement xxxxxxx giving xx Penguin xxxxxxx R x McAllister x J xxxxxxxxxxx Readings xxxxxxxxx and xxxxx Boston xx McGraw-Hill xxxxxxxxx Robbins x P xxxxx T x Sanghi x Organizational xxxxxxxx PearsonMore Articles From Strategic Management
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