Question.782 - Option #2: The members of your project team are in serious conflict. They have been tasked with conducting a quality assessment of your company’s product testing process. The number of product failures being reported by consumers has increased and your team needs to find out how the failures are being passed through test. Their main disagreement is about the approach they should take to assess the process. The fact that Kurt and Janet have never liked each other isn’t helping and Christine, the person who generally mediates between them, is fed up with their immaturity and is refusing to intervene. Thomas is disengaged as he believes the testing process is just fine rather it is the test employees who are at fault and should be fired. Describe the type of conflict involved i.e., task, process, and/or relationship. What factors within the team allowed the conflict to escalate? As the leader, what is your approach to resolving this conflict? What can be learned from working through this conflict? Your completed assignment must adhere to the following parameters: Be a 3 to 5 page paper (not including title and reference pages) or a 4 to 6 minute presentation including voice over. Be supported by a minimum of three credible, academic or professional sources. Remember, you must support your thinking and prior knowledge with references, even in a video presentation. Include an APA style reference list at the end of the paper or with your presentation file. Review the grading rubric.
Answer Below:
Module xxxxxxxx Thinking- xxxxxx Michael xxxxxxxxxxx Colorado xxxxx University- xxxxxx Leading xxxxx in xxxxxxxxxxxxxx ORG xxxxxxxxxxx Laurie xxxxxx January xx Type xx Conflict xxxx Process xxx Relationship xxx members xx the xxxxxxx team xxx in xxxxxxx conflict xxxx have xxx task xx conducting x quality xxxxxxxxxx of xxxx company's xxxxxxx testing xxxxxxx The xxxxxx of xxxxxxx failures xxxxxxxx by xxxxxxxxx has xxxxxxxxx and xxxx team xxxxx to xxxx out xxx the xxxxxxxx pass xxxxxxx a xxxx Their xxxx disagreement xx about xxxxx approach xx assessing xxx process xxx fact xxxx Kurt xxx Janet xxxx never xxxxx each xxxxx is xxx helping xxxxxxxxx who xxxxxxxxx mediates xxxxxxx them xx fed xx with xxxxx immaturity xxx refuses xx intervene xxxxxx is xxxxxxxxxx as xx believes xxx testing xxxxxxx is xxxx fine xxxxxxx the xxxx employees xxx at xxxxx and xxxxxx fire xxx type xx conflict xxxxxxxx in xxxx situation xx primarily x task xxxxxxxx The xxxx members xxxx differing xxxxx about xxx approach xxxx should xxxx to xxxxxx the xxxxxxx testing xxxxxxx which xx directly xxxxxxx to xxx task xxxxxxx there xxx also xx some xxxxxxxx of xxxxxxxxxxxx conflict xx the xxxx members xxxx personal xxxxxx with xxxx other xxxx are xxxxxxxxx their xxxxxxx to xxxx together xxxx conflicts xxx related xx the xxxx itself xxx they xxx arise xxxx issues xxxx as xxxxxxxxx opinions xx how xx approach x problem xxxxxxxxxxx goals xx different xxxx of xxxxxxx Robbins xx al xxxxx relationship xxxxxxxxx arise xxxx interpersonal xxxxxxxxxxxxx they xxx be xxx to xxxxxxxxxxx differences xxxxxxxxxxxxx breakdowns xx trust xxxxxx Several xxxxxxx within xxx team xxxx allowed xxx conflict xx escalate xxx factor xx the xxxx for x clear xxxxxxxxxxx process xxx conducting xxx assessment xxxx a xxxxx process xx place xxxx members xxx have xxxxxxxxx ideas xxxxx how xx proceed xxxxxxx to xxxxxxx and xxxxxxxxxxxx A xxxx of x clear xxxxxxx can xxxx lead xx misunderstandings xxxxxx and xxxxxxxxxxxx making xx harder xx achieve xxx desired xxxxxxx Robbins xx al xxxxxxx factor xx the xxxx for x designated xxxxxxxx or xxxxxxxxxxx to xxxx guide xxx team xxxxxxx the xxxxxxx With xxxxxxxxx refusing xx intervene xxx team xxxxx a xxxxxxx party xx help xxxx navigate xxx conflict xxxxxxxxx can xxxxxxxx in xxx absence xx a xxxxxxxxxxx preventing xxx team xxxx achieving xxx goals xxxxxxx amp xxxxxxxxxx Personal xxxxxx between xxxx and xxxxx and xxxxxxx disengagement xxxx contribute xx the xxxxxxxxxx of xxxxxxxx These xxxxxxxx issues xxx lead xx breakdowns xx communication x lack xx trust xxx a xxxx of xxxxxxxxxxx making xx difficult xxx the xxxx to xxxx together xxxxxxxxxxx Robbins xx al xx the xxxxxx my xxxxxxxx to xxxxxxxxx this xxxxxxxx would xxxxxxx several xxxxx First x would xxxxxxxxx a xxxxx agreed-upon xxxxxxx for xxxxxxxxxx the xxxxxxxxxx It xxxxx involve xxxxxxx defining xxx goals xx the xxxxxxxxxx the xxxxx needed xxx each xxxx member's xxxxx and xxxxxxxxxxxxxxxx It xxxxx help xx ensure xxxxxxxx is xx the xxxx page xxx working xxxxxxx the xxxx objectives xxxxxx et xx By xxxxxxx clear xxxxxxxxxx everyone xxx understand xxx goals xxx objectives xx the xxxxxxx which xxx help xx reduce xxxxxxxxxxxxxxxxx and xxxxxxxxx Next x address xxx personal xxxxxx between xxxx and xxxxx and xxx to xxx Thomas xxxx engaged xx the xxxxxxx It xxxxx involve xxxxxxxxxx or xxxxx meetings xxxx each xxxx member xx discuss xxxxx concerns xxx work xxxxxxx any xxxxxxxxxx issues xxxxxxxx an xxxx and xxxxxxxxx environment xxxxx team xxxxxxx feel xxxx comfortable xxxxxxxxxx their xxxxxxxx and xxxxxxxx It xxx help xxxxxxx underlying xxxxxxxx issues xxxx may xxxxxx the xxxx steams xxxxxxxxxxx Robbins xx al xxxxxxxxxxxx getting xxxxxx more xxxxxxx can xxxx to xxxxxx that xxxxxxxx is xxxxxxx towards xxx same xxxxxxxxxx and xxx help xx reduce xxxxxxxxxxxxxxxxx and xxxxxxx I xxxx additional xxxxxxxxx such xx a xxxxxxxxxxxx mediator xx conflict xxxxxxxxxx expert xx help xxxxx the xxxx through xxx process x neutral xxxxx party xxx help xxx team xx navigate xxx conflict xx facilitating xxxxxxxxxxxxx and xxxxxxx through xxxxxxxxxx issues xx a xxxxxxxxxxxx and xxxxxxxxxx manner xxxxxxx amp xxxxxxxxxx The xxxx would xx to xxxxxx a xxxx and xxxxxxxxxx environment xxxxx team xxxxxxx feel xxxxxxxxxxx expressing xxxxx opinions xxx working xxxxxxx their xxxxxxxxxxx It xx also xxxxxxxxx to xxxxxxx Thomas' xxxxxxxxxxxxx as xxx lack xx participation xxx negatively xxxxxx the xxxx steams xxxxxxxxxxx Robbins xx al x would xxxxxxxxxx the xxxxxxx behind xxx disengagement xxx work xx get xxx more xxxxxxx in xxx process xx can xxxxxxx him xx decision-making xxx provide xxx with xxxxx goals xxx objectives xxx the xxxxxxx Working xxxxxxx this xxxxxxxx can xx a xxxxxxxx learning xxxxxxxxxxx for xxx team xxxx will xxxxx how xx communicate xxx work xxxxxxx disagreements xxxxxxxxx and xxxxxxxxxxx They xxx also xxxxx the xxxxxxxxxx of xxxxx processes xxx effective xxxx dynamics xxxxxxx amp xxxxxxxxxx Additionally xx will xxxx the xxxx to xxxxxxxxx the xxxxxxxxxx of xxxxxxxxxxx the xxxxxxxx issues xxxx may xx affecting xxx performance xx the xxxx members xxx try xx mitigate xxxx In xxxxxxxxxx resolving xxxx task xxx relationship xxxxxxxx will xxxxxxx a xxxxx and xxxxxxxxxxx process xxxxxxxxxx personal xxxxxx and xxxxxxx additional xxxxxxxxx By xxxxxx these xxxxx and xxxxxxxx an xxxx and xxxxxxxxx environment xxx team xxx work xxxxxxx the xxxxxxxx and xxxxxxx their xxxxxxxxxx Additionally xxx team xxxx learn xxxxxxxx skills xx work xxxxxxx conflicts xxxxxxxxx and xxxxx effective xxxx dynamics xx will xxxx the xxxx to xxxxxxxxx the xxxxxxxxxx of xxxxxxxxxxx the xxxxxxxx issues xxxx may xx affecting xxx performance xx the xxxx members xxx try xx mitigate xxxx The xxxxxxxx resolution xxxxxxx should xxxxxxx regular xxxxxxxxx and xxxx communication xxxxxxxx all xxxx members xx openly xxx respectfully xxxxx their xxxxxxxx and xxxxxxxx The xxxx can xxxxxx a xxxx and xxxxxxxxxxx space xxx resolving xxx task xxx relationship xxxxxxxx by xxxxxx the xxxx to xxxxxxxxxx one xxxxxxx With x clear xxxxxxx in xxxxx the xxxx can xxxx forward xxxxxxxxxxxxx and xxxxxxxxxxx and xxxxxxx their xxxxx as x united xxxxx References xxxxxx R xxx W xxx Patton x Getting xx yes xxxxxxxxxxx agreement xxxxxxx giving xx Penguin xxxxxxx R x amp xxxxxxxxxx D x Negotiation xxxxxxxx exercises xxx cases xxxxxx MA xxxxxxxxxxx Education xxxxxxx S x Judge x A xxx Sanghi x Organizational xxxxxxxx PearsonMore Articles From Strategic Management
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