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    Question.1359 - The five decision areas in operations management are

    Answer Below:

    A xxxxxxx quality xxxxxxxx inventory xxx supply xxxxx

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    Question: This is a group activity. For more information on groups, please see?About Group Work. This is a sma......
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    Answer: Introduction ? ? ? ? ? ?This study is constructed to analyze a sustainable, comprehensive strategy for a company in Manchester through evaluating the......
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    Question: Please respond to the following: Examine the role of Customer Relationship Management (CRM) in busin......
    Answer: Hello, professor Dr. Guevarez and class,Customer relationship management (CRM) is a method for managing the companies' relationships and also interact......
    Question: Please respond to the following: Facility Design must be integrated into and support both Job and Pr......
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    Question: Review “Bank USA: Forecasting Help Desk Demand by Day” from the end of Chapter 9 in the textbook. Th......
    Answer: The challenges faced by the Help Desk at Bank USA may include the following: High call volume: The Help Desk may receive a large number of calls daily......
    Question: Please respond to the following: Select a service process and describe the flow using no more than t......
    Answer: I will describe a process flow for the online shopping process: Source: ("Flow Chart Diagram," n.d.)Log in to the online store or website Search for s......
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    Answer: Considering a furniture manufacturing company as a goods-producing organization and a restaurant as a service-providing organization.Aggregate plannin......
    Question: Please respond to the following: Analyze the importance of production planning and scheduling within......
    Answer: Hello professor and class,Production planning and scheduling are essential components of any organization. It helps develop a feasible plan to manage......
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    Answer: For this discussion, I would select Burger King and KFC to evaluate the service quality.Burger King and KFC both have above-average service quality. B......
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    Answer: From my experience, When I look at brick-and-mortar department stores, the advantage I can find is that I can physically interact with the products. I......
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    Answer: I will consider an organization where one of my friends was working. She was working in a customer support process. She told me that improvements in t......
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    Answer: Transportation is essential for work in process and finished goods. Factors such as speed, cost efficiency, the impact of the environment, demand, and......
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    Answer: In terms of program evaluation, outcome plays a vital role in accordance with the intricacies of measurement that assesses the credibility of outcome;......
    Question: Describe the different forecasting methods and provide an example of when each is most applicable....
    Answer: There are different forecasting Methods. Forecasting methods are classified into two types: Quantitative and qualitative. In quantitative methods, the......
    Question: Imagine you work for a breakfast cereal company that makes prepared products that are served cold. Y......
    Answer: Time series forecasting is a quantitative technique that a new hot breakfast cereal would require by the consumer. According to the definition, time s......
    Question: Did your company provide an orientation for you as an intern? If so, how could they improve it for f......
    Answer: 1. I am an intern so a comprehensive orientation would be beneficial. An ideal orientation should cover the company's culture, key personnel, and an o......
    Question: Which of the following is NOT true about the cost of quality?...
    Answer: Increasing prevention cost increases appraisal, internal, and external failure costs....
    Question: The work of 20 claims processors is sampled and examined for errors. 100 claims are randomly pulled......
    Answer: 0.099 (or 0.10)....
    Question: Costs of inspectors, testing, testing equipment, and labs are examples of...
    Answer: appraisal costs....
    Question: A production center is available for 8 hours per day in a factory. It is composed of several rotary......
    Answer: is 75%....
    Question: The concept of mistake-proofing was first developed in the 1960s by Shigeo Shingo. It was called...
    Answer: poka-yoke....
    Question: Which of the following statements concerning ISO 9000 is FALSE?...
    Answer: An ISO 9000 registered company signifies the company produces products of the highest quality....
    Question: Quality of design...
    Answer: is determined before production by a cross-functional product design team....
    Question: A product assembled of 10 purchased components, where the defective rate of each component is 0.5%,......
    Answer: 95.11%....
    Question: Which of the following is the most important criterion (highest number of points) of the Malcolm Bal......
    Answer: Results...
    Question: Poka-yoke is...
    Answer: designing a process so that it can only be performed correctly....
    Question: Mean time between failure...
    Answer: is used to measure a product's reliability....
    Question: A supplier that guarantees 100% conforming parts to customers even though production yield at its pl......
    Answer: False...
    Question: ISO 9000 standards guarantee that a product or service has no defects....
    Answer: False...
    Question: SERVQUAL measures which dimension of service quality?...
    Answer: Responsiveness, tangibles, empathy, assurance, and reliability....
    Question: While monitoring a production process that is in a state of statistical control, a control chart tha......
    Answer: classify a process as "in control" more frequently....
    Question: Suppose that a process is in a state of control and we have the following information for a human we......
    Answer: 207.7 lbs...
    Question: Which of the following statements about six sigma is NOT correct?...
    Answer: The six sigma approach is suited only for manufacturing processes....
    Question: Range charts are used to evaluate...
    Answer: the variability of data within samples for variable data....
    Question: Which of the following techniques are used for continuous improvement?...
    Answer: All of these choices...
    Question: Which of the following statements about process capability is accurate?...
    Answer: All of these choices are true....
    Question: The appearance of a restaurant meal that is not satisfactory is an example of...
    Answer: attribute measurement....
    Question: A cause-and-effect diagram...
    Answer: has all of these features....
    Question: Which of the following statements about process quality control is NOT true?...
    Answer: Common cause variation can be eliminated from the process by removing the potential causes....
    Question: Generally, two types of data may be collected from sampling at an inspection point. These two types......
    Answer: variable and attribute data....
    Question: Suppose that you have taken 30 samples of 200 units each and calculated the proportion defective as......
    Answer: .1309...
    Question: A manufacturer of television wall mounts would like to make a chart to monitor the percentage of def......
    Answer: 0.102....
    Question: A machining process is capable of producing a component with an average specification of 5 inches an......
    Answer: 0.667....
    Question: The ability of the process to meet, or exceed, its specifications can be determined by...
    Answer: Cp index....
    Question: A Pareto diagram...
    Answer: shows the prevalence of the various types of defects that have been found....
    Question: The two fundamental supply chain strategies are...
    Answer: innovative or imitative....
    Question: Next year's goal is to fill 99% of all orders from stock. This is an example of which of the followi......
    Answer: Objective...
    Question: In the product imitator strategy, the order winner is ________ for the customer, whereas in the prod......
    Answer: price, flexibility...
    Question: A company uses proprietary computer software to offer services that other companies have not been ab......
    Answer: Distinctive competence...
    Question: Make or buy is an example of what type of strategic decision?...
    Answer: Process...
    Question: The operation objectives of quality, cost, delivery, and flexibility are...
    Answer: connected....
    Question: The four common objectives of operations are...
    Answer: quality, cost, delivery, and flexibility....
    Question: Operations strategy is a...
    Answer: functional strategy....
    Question: Which of the following is NOT a characteristic of a global corporation?...
    Answer: Facilities and plants are located on a country-by-country basis....
    Question: The four elements that form the heart of operations strategy include...
    Answer: mission, distinctive competence, objectives, and strategic decisions....
    Question: Which of the following statements concerning the relationship among corporate, business, and functio......
    Answer: Corporate strategies guide the development of business strategies, which guide the development of functional strategies....
    Question: Supply chain strategy focuses, in part, on...
    Answer: all of these choices....
    Question: Which of the following statements concerning quality function deployment (QFD) is FALSE?...
    Answer: QFD is a tool used to monitor the sampled output of high-volume operations continuously to ensure products continually meet technical design specifica......
    Question: Quality function deployment...
    Answer: links customer requirements to technical specifications....
    Question: Quality function deployment...
    Answer: all of these choices....
    Question: Process design...
    Answer: should occur at the same time as product design....
    Question: The third common phase of product development focuses on pilot production and testing. Which of the......
    Answer: Introduction of full-scale production and market introduction....
    Question: A restaurant offers a "customer's choice" sandwich for which the customer specifies the bread, meat,......
    Answer: 108...
    Question: When marketing, engineering, and operations simultaneously develop a product, this approach is known......
    Answer: concurrent engineering....
    Question: An example of a prototype is...
    Answer: the original McDonald's restaurant....
    Question: What is shown by the "chimney" in the house of quality (QFD matrix)?...
    Answer: A ranking of the relative importance of each customer attribute....
    Question: Product design decisions are strategically important for a variety of reasons. Which of the followin......
    Answer: Product design decisions typically account for an insignificant percent of a product's postdevelopment production costs....
    Question: According to the text, which of the following is a prerequisite to mass customization?...
    Answer: Modular design...
    Question: What element is shown along the left side of the quality function deployment (QFD) matrix?...
    Answer: Customer attributes for the new product....
    Question: Approximately what percentage of the American workforce works in service industries?...
    Answer: 80%...
    Question: Which of the following is NOT a new challenge facing operations?...
    Answer: Quality teams...
    Question: Which of the following does NOT come under the process category of the operations decision framework......
    Answer: Product or service inspection...
    Question: Inventory decisions involve...
    Answer: all of these choices....
    Question: Common inputs to the operations transformation process include all of the following EXCEPT...
    Answer: conversion processes....
    Question: Key elements/events that should be monitored in the firm's external environment include all of the f......
    Answer: All of these should be monitored....
    Question: The supply chain extends from...
    Answer: supplier to customer....
    Question: Capacity decisions...
    Answer: include staffing and scheduling....
    Question: Challenges facing operations and supply chain managers signify that...
    Answer: every operation should be externally directed to meet the customers' requirements....
    Question: Supply chain management includes the integration of...
    Answer: all of these choices....
    Question: Offshoring refers to...
    Answer: a product or service made or delivered in a foreign country....
    Question: A U.S. hospital system is considering outsourcing a portion of its diagnostic workload to a medical......
    Answer: $483,000...
    Question: A company has the following financial information (in millions of $): Sales $ 277 Cost of goods sold......
    Answer: 7.92...
    Question: When purchasing finds savings in the cost of goods sold,...
    Answer: such savings fall directly to the bottom line....
    Question: A manufacturer has decided to outsource and offshore a small electric motor that it currently manufa......
    Answer: $212.28 per unit...
    Question: A company has sales of $150 million, cost of goods sold of $100 million, and a before-tax profit of......
    Answer: $62.5 million....
    Question: Purchasing activities include...
    Answer: all of these choices....
    Question: A company needs to have 25,000 pounds of material trucked from plant A to plant C. It also needs to......
    Answer: The consolidated shipment is the low-cost option by $150.00....
    Question: Smith Equipment has three separate shipments to customers all in the same city. The shipment weights......
    Answer: consolidate the shipments at a savings of $150....
    Question: Which of the following was NOT given as one of the five modes of transportation?...
    Answer: Internet...
    Question: Which of the following is NOT a significant contributing factor to warehouse location decisions?...
    Answer: All of these choices are significant contributing factors....
    Question: Which of the following transportation modes has the lowest cost per ton?...
    Answer: Rail....
    Question: When a distribution center immediately sorts large incoming shipments into smaller lots and into emp......
    Answer: cross-docking....
    Question: Suppose a warehouse is to be located to ship to the following three customers (A, B, and C) with dem......
    Answer: 21.5....
    Question: Smith Equipment has a single shipment of 20 units, each weighing 1,500 lbs., to go from its headquar......
    Answer: Rail...
    Question: The major components (patterns) of a time series consist of all of the following EXCEPT...
    Answer: correlation....
    Question: A regression model is an example of which type of forecasting method?...
    Answer: Causal...
    Question: The difference between actual demand and the forecast is...
    Answer: forecast error....
    Question: Using exponential smoothing, if we want forecasts to be very responsive to recent demand, the value......
    Answer: large....
    Question: ________ models are usually more accurate than ________ models for medium-to-long-range forecasts....
    Answer: Causal, time series...
    Question: A small company that manufactures rubber boots is selecting a method to forecast demand for the next......
    Answer: Qualitative...
    Question: Given the following weekly demand figures, Week Demand 1 20 2 60 3 30 4 20 5 40 ? using a three-week......
    Answer: 30...
    Question: The moving average forecasting technique rapidly responds to changes in the mean level of demand whe......
    Answer: a small number of periods is used....
    Question: Given the following weekly demand figures, what is the MAD at the end of week 5? Week Demand forecas......
    Answer: 12.0...
    Question: Which of the following is NOT a measure of forecast accuracy?...
    Answer: Cumulative absolute deviation of forecast error...
    Question: What is the exponentially smoothed forecast for week 2? (Use F1 = 25 and alpha = 0.2.)...
    Answer: 24...
    Question: The forecast was 70 units for the current period while actual demand was 76. The forecast for the ne......
    Answer: 0.967...
    Question: Which phrase most closely describes the Delphi forecasting technique?...
    Answer: Rounds of anonymous data collection...
    Question: The average cash-to-cash cycle is defined as...
    Answer: Days in inventory + days in account receivable - days in accounts payable....
    Question: Which of the following is NOT true about supply chain dynamics?...
    Answer: The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels....
    Question: Which of the following does the supply chain operations reference (SCOR) model NOT include?...
    Answer: All of these choices are included....
    Question: To reduce supply chain risk, a company should...
    Answer: buy the same critical item from two or more suppliers....
    Question: The "triple bottom line" of supply chain performance refers to...
    Answer: A) environmental, social, and financial performance....
    Question: Backward or upstream supply chain flows include...
    Answer: all of these choices....
    Question: Which of the following is included in the supply chain risk mitigation framework?...
    Answer: Postdisruption recovery...
    Question: The level of supply chain resilience is determined by the ability to...
    Answer: plan, detect, and act on disruptions....
    Question: Supply chain sustainability is accomplished primarily through...
    Answer: all of these choices....
    Question: A service guarantee...
    Answer: all of these choices....
    Question: Which of the following is a common potential benefit of outsourcing services?...
    Answer: Increased ability to focus on core competencies....
    Question: Service recovery refers to...
    Answer: the ability to quickly restore service following a service failure and provide compensation....
    Question: The ideal lot size for a lean system is...
    Answer: one....
    Question: The basic foundation of the Toyota production system and just-in-time manufacturing includes all of......
    Answer: longer product development times....
    Question: ________ is(are) the direct observation of work, conducted so that work practices can be improved....
    Answer: Gemba...
    Question: The ideal setup time for a lean system is...
    Answer: 0 minutes....
    Question: Lean thinking can be applied to...
    Answer: all of these choices....
    Question: A monthly production schedule calls for 20,000 units of product A, 10,000 units of product B, and 5,......
    Answer: 1,000 units of A; 500 B; 250 C....
    Question: The seven forms of waste include all of the following EXCEPT...
    Answer: bottleneck....
    Question: Which of the following is NOT generally an element of a lean system?...
    Answer: MRP push system...
    Question: Which of the following is true for takt time in a lean system?...
    Answer: Takt time is used to match supply and demand....
    Question: One of the main objectives of a lean system is...
    Answer: reduction of waste....
    Question: Reducing setup time is important because it...
    Answer: all of these choices....
    Question: The effect of a lean system on employees can best be described as...
    Answer: lean engages employees in problem-solving activities....
    Question: Process elements that might be changed when improving a process include...
    Answer: all of these choices....
    Question: A bottleneck is...
    Answer: all of these choices....
    Question: A service blueprint...
    Answer: has all of these features....
    Question: The capacity of a process is determined by...
    Answer: the bottleneck....
    Question: A bank has an average of 10 customers per hour arriving into the system, and it takes an average of......
    Answer: 5 customers...
    Question: What does a square or rectangle symbol indicate in a flowchart?...
    Answer: Operation...
    Question: A machine center can produce 175 units per day at 100% utilization. Demand is 75 units per day, and......
    Answer: 125 units....
    Question: If I denotes the average inventory in the system, T denotes the average throughput time, and R denot......
    Answer: R = I/T....
    Question: If a factory has 100,000 units of materials in the system and if the average flow rate of the system......
    Answer: 20 days....
    Question: Assembly lines have a number of characteristics. Which of the following is typically NOT a character......
    Answer: Use of general-purpose equipment....
    Question: Process efficiency is usually highest in which type of process?...
    Answer: Assembly line...
    Question: An important lesson from the product-process matrix is...
    Answer: give importance to aligning product choice decisions and process choice decisions....
    Question: The type of processing system that is used for highly standardized products such as oil and gasoline......
    Answer: continuous process....
    Question: Which of the following is among the factors that influence process selection?...
    Answer: All of these choices...
    Question: A company makes necklaces with attached letters. Department A manufactures the necklace chains and l......
    Answer: make-to-stock, assemble-to-order....
    Question: The type of processing system that is used for complex jobs with a unique or creative set of activit......
    Answer: project....
    Question: Mass customization is defined as...
    Answer: producing a large variety of products at approximately the same cost as mass production....
    Question: The throughput ratio (TR) is the ratio of the total processing time for the job divided by...
    Answer: total waiting time plus total processing time....
    Question: Make-to-stock (MTS) and make-to-order (MTO) choices each offer relative advantages and disadvantages......
    Answer: MTO typically allows for higher flexibility in product design offerings....
    Question: Primary reasons to hold inventory include all of the following EXCEPT...
    Answer: to decrease inventory turnover ratio....
    Question: A paint supplier that places orders for different colors of paint for delivery at the same time shou......
    Answer: P system....
    Question: Given that unit cost = $25, annual carrying charge = 10%, annual demand = 4,000 units, and ordering......
    Answer: 219 units....
    Question: A particular brand of soap has a lead time of three weeks to reorder, a weekly standard deviation of......
    Answer: 118.49 units....
    Question: A computerized inventory system checks inventory levels at the end of the week and produces suggeste......
    Answer: A periodic review system...
    Question: ABC analysis requires that inventory be classified according to...
    Answer: annual dollar usage....
    Question: Of the cost elements making up total inventory cost, which is the most difficult to estimate?...
    Answer: Stockout costs...
    Question: Which cost is NOT part of inventory ordering costs?...
    Answer: Obsolescence costs...
    Question: In the basic EOQ model, if annual demand and carrying costs double, the EOQ...
    Answer: remains the same....
    Question: Traditional ABC classification means that inventory...
    Answer: is classified according to demand times cost (demand * cost)....
    Question: Demand for an item is 10 units per week, and delivery lead time is 3 weeks. The safety stock is know......
    Answer: 41...
    Question: Service levels are...
    Answer: all of these choices....
    Question: In MRP "scheduled receipts" are...
    Answer: open orders not delivered yet....
    Question: Using a lot-for-lot ordering strategy for the following item, what is the net requirements amount in......
    Answer: 5 units...
    Question: ________ systems use a requirements order philosophy, while ________ systems use a replenishment ord......
    Answer: MRP, order-point...
    Question: The parts explosion results in the following outputs:...
    Answer: purchase orders and shop orders....
    Question: Using a lot-for-lot ordering strategy for the following item, what is the planned order release amou......
    Answer: 15 units...
    Question: The master production schedule (MPS) for two products, A and B, is shown below. To manufacture item......
    Answer: 38 units...
    Question: Successful MRP implementation requires...
    Answer: management support, accurate data, and adequate computer support....
    Question: Integration with which of the following functions is required for an effective ERP system?...
    Answer: All of these choices...
    Question: The master production schedule for Product A shows a need for 30 units, and Product B shows a need o......
    Answer: 190...
    Question: Decisions made in operations affect other functions as below except -...
    Answer: Operations decisions directly affect government’s macro-economic policy...
    Question: The process view provides a basis for viewing an entire business as a system of interconnected proce......
    Answer: True...
    Question: The three primary functions that exist in most business organizations are...
    Answer: operations, finance, and marketing....
    Question: The primary role of operations and supply chain management is to...
    Answer: increase the productivity of the firm....
    Question: The transformation view of the operations function provides a unified approach for studying the manu......
    Answer: True...
    Question: Simultaneous Engineering or Concurrent Engineering refers to all below...
    Answer: All of the above...
    Question: Which of the following is NOT true regarding service and manufacturing operations?...
    Answer: both employ roughly 50% of the US workforce...
    Question: Marketing function has a great deal of interface with the operations function except...
    Answer: Marketing’s product branding advertising is directly related to operation’s inventory decisions...
    Question: Finance and Accounting function has a great deal of interface with the operations function except...
    Answer: Finance can directly determine initial public offering (IPO) decisions based on operations considerations...
    Question: Cross-functional teams in product and process development/design requires all except...
    Answer: Research and Development teams are separated from all other functions...
    Question: Why is operations management a more encompassing term than production management?...
    Answer: Operations management refers to service as well as manufacturing organizations....
    Question: 3.3 Written Assignment: Regulatory Requirements -Quality Assurance (QA) and Quality Control (QC) – I......
    Answer: Introduction Quality Assurance (QA) and Quality Control (QC) are both essential parts of repair, Repair, and Overhaul (MRO) organizations that make su......
    Question: Your Experiences with Operations Strategy First, think about your past and current experiences with......
    Answer: Experiences with Operation StrategyAs an African American employee in a successful business organization, I have seen how important it is to implement......
    Question: Review the Research PaRer & Presentation Overview and finalize your research paper. Double­ check th......
    Answer: AbstractThe research paper has aimed to find whether optimizing aircraft maintenance operations at Delta Air Lines leads to improved efficiency and re......
    Question: You will summarize your interview, responses, analysis, and recommendations in a PowerPoint presenta......
    Answer: Speaker Notes (needs to be sent to the client - the last person adding to this will ensure unnecessary tutor names or other data are removed.) PASTE T......
    Question: Based on your readings and resource review, you should be able to define the three strategic approac......
    Answer: IntroductionCompetitive advantage is any aspect that gives an edge to a company over its competitors in the industry. Competitive advantage is attaine......
    Question: Identify an online sales company and explain how the concepts of complexity and divergence apply. Pr......
    Answer: Let's consider the online sales company Amazon as an example and examine how the concepts of complexity and divergence apply to its business. 1. C......
    Question: Data Analysis and Interpretation...
    Answer: Participants' Demographic StatisticsThe researcher employed purposive sampling, selecting fifty college-age adolescents with various backgrounds and d......
    Question: The physicians at Aubreyville Regional Hospital were growing increasingly frustrated with the lack o......
    Answer: Question 1The passion of Dr. Jones for retrieving historical information about patients confirms her intention to gain a holistic understanding of her......
    Question: Write an essay on how one could design a Visual Factory and perform Total Productivity Maintenance (......
    Answer: IntroductionVisual factory is a critical component that a production manager uses for developing an efficient and safe production control and maintena......
    Question: Read the article that discusses statistical process control for service processes. Discuss how the m......
    Answer: Multiple control charts is a very important tool in statistical process control. Multiple control charts has to control the product or the process at......
    Question: Choose a real-world process (at a bank or hospital or university or restaurant or hotel or even at y......
    Answer: INTRODUCTIONSix Sigma is a tool that is used in all types of industries. The tools for each business are universal. Six Sigma, over the last 25 years......
    Question: Perform PEST and SWOT analyses for a potential Six Sigma project at your workplace. Summarize the pr......
    Answer: Six Sigma refers to a marketing strategy that lays emphasis on the improvement of the profitability and the efficiency of an organization on the whole......
    Question: Read the article that discusses how Six Sigma was applied to improve a hospital discharge process. D......
    Answer: Hospital discharge process: This is the time when patients are discharged from the hospitals. Either they are to be taken back home or to an after car......
    Question: Read the article that explains the types of benchmarking. Write a short paper on how any or all of t......
    Answer: BenchmarkingBenchmarking is the comparison of technological standards with the best in the industry. This method of comparison involves assessing exis......
    Question: Read the article that discusses the Measure phase and the commonly used tools and concepts within th......
    Answer: Measure appears to be second in position in case of a teams work. In case of measure quantity holds an important position rather than quality.The aim......
    Question: Identify the customers of a process at your workplace. Then, identify their requirements from that p......
    Answer: PROJECT MANAGEMENT OF A COMPANY THAT INSTALLS MACHINES FORCANCER TREATMENTIn today’s world, the requirements of the customers are rapidly changing. Cu......
    Question: Read the article that discusses the stages of team development. Discuss the forming, norming, stormi......
    Answer: Working on a new line production with a newly carved team of members, we had undergone the steps of forming, storming, norming and performing to carry......
    Question: Magnet hospitals are required to integrate evidence-based practice. What are steps and strategies th......
    Answer: Evidence based practice is an integrative mode of addressing healthcare questions and problems with best available evidences and expertise coupled wit......
    Question: Read the article that discusses how to create a happy workforce using Total Performance Scorecard. D......
    Answer: Similarities between Balanced Scorecard and Total Performance Scorecard ? Both Balanced Scorecard and Total performance scorecard are the system of me......
    Question: Create a brochure with two sections delineating the advantages of SIOP(Sheltered Instruction Observa......
    Answer: The Sheltered Instruction Observation Protocol (SIOP) is a model that has helped in addressing the academic needs of people interested in learning Eng......
    Question: Armand Feigenbaum made significant contributions to quality management. Research on Feigenbauma's co......
    Answer: Armand V. Feigenbaum and the term Quality Control go hand in hand. He is an American Quality Expert and a businessman. He was instrumental in devising......
    Question: Read the article that discusses how to use Deming’s principles to create the next generation of lead......
    Answer: William Edward Deming was not only a statistician but also a professor, author, lecturer and consultant. His amazing principles to create leaders were......
    Question: Read the article that illustrates how process mapping can be applied to a sales process, with “lean......
    Answer: Use of Lean solution Lean solutions are used to eliminate the waste in any process whether in form of step or time. Lean solutions main aim is to impr......
    Question: Read the article that illustrates the 5S methodology with examples. Also, watch this video that incl......
    Answer: Implementation of 5S5S helps in improving the work environment of your work place thus leading to better productivity. Here we are taking the example......
    Question: Read this article about Lean Six Sigma for the twenty-first century. Review the “What needs to cha......
    Answer: Assignment: Changes Needed in Six Sigma Organizations usually view Six Sigma as a concept formulating ways to achieve perfection or near perfection. O......
    Question: Blog: Reflective Summary You have been investigating and reflecting upon Six Sigma quality managemen......
    Answer: The Six Sigma quality management issues have multiple issues associated with it. The quality management area in a business organization is critical fo......
    Question: Read this article about Lean Six Sigma for the twenty-first century. Review the “What needs to chang......
    Answer: Discussion Title: Changes Needed in Six Sigma The business environment has evolved through changes and it is bound to embrace changes in the future to......
    Question: Read the case study about using the DMADV approach for designing new housing at the University of Mi......
    Answer: IntroductionThe DMADV approach is an effective tool to create and develop new product, services or modify existing products to make them meet client e......
    Question: Share examples of each of the Level I, II, and III coping strategies that you have experienced in yo......
    Answer: Coping StrategiesToday the main problem for a person is how to cope up with this fast running life which on failure creates stress in our mind leading......
    Question: Investigate on the internet the various ways (interviews, focus groups, surveys, etc.) to collect th......
    Answer: Interviews, Observations, Questionnaires, focus group are used for collecting the voice of the customers. A large amount of information can be collect......
    Question: Read the article that presents the application of Six Sigma in research and development firms. Summa......
    Answer: Practicing Six Sigma Quality ManagementSix Sigma approach is a set of tools and strategies to improve the on- going process. Organizations have starte......
    Question: Investigate on the internet the method of kaizen (Japanese for “continuous improvement”) and the too......
    Answer: Japanese for "improvement", or "change for the better" refers to philosophy or practices that focus upon continuous improvement of......
    Question: Discussion Title: Continuous Improvement Read this case study about the continuous improvement and i......
    Answer: Continuous improvement is defined as “an organization wide process of focused and sustained incremental innovation” (Coughlan & Coughlan, 2011). R......
    Question: Discussion Title: Comparison of Six Sigma Course Project with CSX’s Project Read this article that p......
    Answer: The cause and effect diagram provides an effective tool for planning solutions for a problem. It is more effective as planning tool as compared to pro......
    Question: Blog: Practicing Six Sigma Quality Management Read this case study about CSX’s DMAIC approach to red......
    Answer: CSX Corporation managed to save millions of dollars by using define, measure, analyze, improve and control (DMAIC) approach of Six Sigma through reduc......
    Question: Discussion Title: Relationship among the Performance Metrics (a) What is the need for the process ca......
    Answer: IntroductionProcess capability in Six Sigma measures the percentage or degree of extent to which the production systems of the firm is able to meet th......
    Question: Read the article about combining Six Sigma and knowledge management in hospitals. The authors hypoth......
    Answer: IntroductionSix Sigma approach focuses on “process improvement and variation reduction”. (Isixsigma.com) while knowledge management system emphasis on......
    Question: Watch the video "Overview of Six Sigma" located in the Module Six Resource folder. Identif......
    Answer: Common causes of variation in manufacturing process In the manufacturing process of a firm, the common causes of variation refer to those fluctuations......
    Question: Post 5.1 Recall “management reserve” from the Module Five lecture document. A management reserve is......
    Answer: Management reserve Management reserve refers to any unforeseen, unpredictable or unanticipated work, circumstances and events encountered by a project......
    Question: Write a report of 200–400 words about the repeatability and reproducibility of the measurement syste......
    Answer: IntroductionIn a Six Sigma project undertaken to reduce quality errors in the painting process of a company that produces metal parts for A/C systems,......
    Question: Read this article that explains the importance of repeatability and reproducibility of a measurement......
    Answer: A service process needs efforts directed towards the customers demands. In return to the fulfillment of these demands, the service generates not only......
    Question: Review this example to learn how individual effectiveness of each inspector is calculated, besides r......
    Answer: The problems associated with the measurement errors in any measurement system remains a critical problem area. Inspectors have different human judgmen......
    Question: Read this case study about a consulting company that improved customer satisfaction by employing R&a......
    Answer: Variations are common in any operations, be it the data collection process or any important operation. But the vital discussion area remains to remove......
    Question: Read this case study that discusses how quality is achieved at an Iowa Hospital via the PDSA approac......
    Answer: Introduction The PDSA model which stands for Plan-Do-Study-Act was developed by Dr. W. Edwards Deming as an improvement of the PDCA improvement model......
    Question: Discussion Title: Improvement of a Hospital’s Discharge Process Read this article that presents the......
    Answer: IntroductionSix Sigma DMAIC approach provides a framework for improving customer satisfaction and reducing hassles and time involved for patient disch......
    Question: Read this article that compares traditional and Six Sigma quality approaches with respect to eight f......
    Answer: Introduction The claim of that traditional approaches to quality improvement can be “overly idealistic or not sustainable” is not without its reasons.......
    Question: Read the case study that discusses the costs of poor quality. Identify at least five costs of poor q......
    Answer: Five costs of poor quality Cost of quality represents costs that are incurred for failing to adhere to certain minimum quality standards of a product......
    Question: MANAGING QUALITY IN HEALTHCARE INDUSTRY...
    Answer: AbstractIn the Healthcare Industry, the quality of care provided has now become more than just a concept. In the US, the Institute of Medicine has lau......
    Question: The research paper would be on an issue related to management of operations such as Comparison betwe......
    Answer: Managing Quality in Healthcare industryAbstractIn the Healthcare Industry, the quality of care to be provided or received has now become more than jus......
    Question: The first three questions refer to the attached article. For these, imagine that David Hammond has h......
    Answer: The first three questions refer to the attached article. For these, imagine that David Hammond has heard of your skills in management, and has contrac......
    Question: You are currently working at a large academic medical center in an urban community. For the last sev......
    Answer: Large academic medical centers and community not-for-profit hospitals have very different economic and financial structures, which can affect staffing......
    Question: First Discussion topic: Specific IT system applications in health services delivery fall into four m......
    Answer: Topic 1 Influence of Clinical Information Systems on Healthcare DeliveryClinical Information Systems (CIS) have a major positive impact on patient car......
    Question: Increasingly, technological change is raising serious ethical and moral issues: gene mapping of huma......
    Answer: Human gene mapping, a cutting-edge technique that pinpoints individual genes and their roles, has enormous promise to enhance human health. The gene m......
    Question: The concept of value (improved benefits at lower costs) is important to those who finance healthcare......
    Answer: The idea of value in healthcare, which means getting better results at cheaper prices, is essential to the long-term viability and efficiency of healt......
    Question: First Discussion Topic: This article from Future Technology 500, presents several examples of medica......
    Answer: Challenges and Opportunities of Implementing Holograms and Acupuncture Technology Brain-Computer Interfaces (BCI) BCIs have the revolutionary potentia......
    Question: Explain the salient characteristics of various types of provider organizations, including mission, p......
    Answer: Working with a downtown Community health center was an honor. During my year-long position, I learned much about the distinctive qualities that make C......
    Question: 1. What are the cultural beliefs and values presented in the video? 2. What is the value to the pati......
    Answer: Cultural beliefs and values The video emphasizes several cultural values and ideas, most notably the significance of interpersonal connections, commun......
    Question: Using the link Harvard Business Publishing found in your course Table of Contents, read the case stu......
    Answer: 1. Summary of the Scenario and Key PointsThe Kleiner-Perkins and Genentech case is a prime example of the transformative convergence between scientifi......
    Question: As a primary benchmark, benefits must outweigh any negative consequences. Research and evaluate the......
    Answer: Clinical trials play a key role in the evolution of medical treatments. These systematic examinations, involving human volunteers, assess the safety,......
    Question: The Institute for the Future predicted that new vaccines would be developed to treat noninfectious d......
    Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens.......
    Question: Research HIPAA, and explain the following in detail: What is the date of the enactment of this act?W......
    Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens.......
    Question: The text discusses forces of future change. Please choose two and offer an analysis of your choices....
    Answer: Impact of Medical TechnologyThe diagnosis and treatment of patients have greatly improved thanks to medical technology. Advanced imaging techniques, i......
    Question: Answer the following short-answer questions in detail. See the Final Exam Rubric for moreinformation......
    Answer: What are the basic characteristics that differentiate the U.S. health care delivery system from that of other countries?The intricate combination of p......
    Question: In Module Seven, you will investigate metrics for determining success in an innovative organization......
    Answer: I am employed as a financial counselor in a large medical facility. According to me none of Ekvall's 10 aspects surprised me much since taken as a who......
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