Operation Management

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Operation Management

Question.268 - Explain a personal experience that you had when receiving some kind of after-sale customer support. Discuss what was done well and areas that could have been improved. Then describe the "perfect" process as it applies to your scenario. Finally, if you were the manager and you had all of the resources that you needed, how could the process you experienced be improved to be the "perfect" process you described?Be sure to comment on the processes described by your peers, and do not be afraid to tactfully offer suggestions to make their "perfect" process even better

Answer Below:

Answer xxx updated

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Answer: 0.099 (or 0.10). ...

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Answer: $62.5 million. ...

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Answer: Internet ...

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Answer: All of these choices are significant contributing factors. ...

Question: Which of the following transportation modes has the lowest cost per ton? ...

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Answer: cross-docking. ...

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Answer: 21.5. ...

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Answer: Rail ...

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Answer: Causal ...

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Answer: forecast error. ...

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Answer: large. ...

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Answer: Qualitative ...

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Answer: a small number of periods is used. ...

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Answer: 12.0 ...

Question: Which of the following is NOT a measure of forecast accuracy? ...

Answer: Cumulative absolute deviation of forecast error ...

Question: What is the exponentially smoothed forecast for week 2? (Use F1 = 25 and alpha = 0.2.) ...

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Answer: 0.967 ...

Question: Which phrase most closely describes the Delphi forecasting technique? ...

Answer: Rounds of anonymous data collection ...

Question: The average cash-to-cash cycle is defined as ...

Answer: Days in inventory + days in account receivable - days in accounts payable. ...

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Answer: The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels. ...

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Answer: All of these choices are included. ...

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Answer: buy the same critical item from two or more suppliers. ...

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Answer: A) environmental, social, and financial performance. ...

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Answer: all of these choices. ...

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Answer: Postdisruption recovery ...

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Answer: plan, detect, and act on disruptions. ...

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Answer: all of these choices. ...

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Answer: all of these choices. ...

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Answer: has all of these features. ...

Question: The capacity of a process is determined by ...

Answer: the bottleneck. ...

Question: A bank has an average of 10 customers per hour arriving into the system, and it takes an average of ...

Answer: 5 customers ...

Question: What does a square or rectangle symbol indicate in a flowchart? ...

Answer: Operation ...

Question: A machine center can produce 175 units per day at 100% utilization. Demand is 75 units per day, and ...

Answer: 125 units. ...

Question: If I denotes the average inventory in the system, T denotes the average throughput time, and R den...

Answer: R = I/T. ...

Question: If a factory has 100,000 units of materials in the system and if the average flow rate of the system...

Answer: 20 days. ...

Question: Assembly lines have a number of characteristics. Which of the following is typically NOT a charact...

Answer: Use of general-purpose equipment. ...

Question: Process efficiency is usually highest in which type of process? ...

Answer: Assembly line ...

Question: An important lesson from the product-process matrix is ...

Answer: give importance to aligning product choice decisions and process choice decisions. ...

Question: The type of processing system that is used for highly standardized products such as oil and gasoline...

Answer: continuous process. ...

Question: Which of the following is among the factors that influence process selection? ...

Answer: All of these choices ...

Question: A company makes necklaces with attached letters. Department A manufactures the necklace chains and l...

Answer: make-to-stock, assemble-to-order. ...

Question: The type of processing system that is used for complex jobs with a unique or creative set of activit...

Answer: project. ...

Question: Mass customization is defined as ...

Answer: producing a large variety of products at approximately the same cost as mass production. ...

Question: The throughput ratio (TR) is the ratio of the total processing time for the job divided by ...

Answer: total waiting time plus total processing time. ...

Question: Make-to-stock (MTS) and make-to-order (MTO) choices each offer relative advantages and disadvantag...

Answer: MTO typically allows for higher flexibility in product design offerings. ...

Question: Primary reasons to hold inventory include all of the following EXCEPT ...

Answer: to decrease inventory turnover ratio. ...

Question: A paint supplier that places orders for different colors of paint for delivery at the same time shou...

Answer: P system. ...

Question: Given that unit cost = $25, annual carrying charge = 10%, annual demand = 4,000 units, and orderin...

Answer: 219 units. ...

Question: A particular brand of soap has a lead time of three weeks to reorder, a weekly standard deviation of...

Answer: 118.49 units. ...

Question: A computerized inventory system checks inventory levels at the end of the week and produces suggeste...

Answer: A periodic review system ...

Question: ABC analysis requires that inventory be classified according to ...

Answer: annual dollar usage. ...

Question: Of the cost elements making up total inventory cost, which is the most difficult to estimate? ...

Answer: Stockout costs ...

Question: Which cost is NOT part of inventory ordering costs? ...

Answer: Obsolescence costs ...

Question: In the basic EOQ model, if annual demand and carrying costs double, the EOQ ...

Answer: remains the same. ...

Question: Traditional ABC classification means that inventory ...

Answer: is classified according to demand times cost (demand * cost). ...

Question: Demand for an item is 10 units per week, and delivery lead time is 3 weeks. The safety stock is know...

Question: Service levels are ...

Answer: all of these choices. ...

Question: In MRP "scheduled receipts" are ...

Answer: open orders not delivered yet. ...

Question: Using a lot-for-lot ordering strategy for the following item, what is the net requirements amount in...

Answer: 5 units ...

Question: ________ systems use a requirements order philosophy, while ________ systems use a replenishment ord...

Answer: MRP, order-point ...

Question: The parts explosion results in the following outputs: ...

Answer: purchase orders and shop orders. ...

Question: Using a lot-for-lot ordering strategy for the following item, what is the planned order release amou...

Answer: 15 units ...

Question: The master production schedule (MPS) for two products, A and B, is shown below. To manufacture item ...

Answer: 38 units ...

Question: Successful MRP implementation requires ...

Answer: management support, accurate data, and adequate computer support. ...

Question: Integration with which of the following functions is required for an effective ERP system? ...

Answer: All of these choices ...

Question: The master production schedule for Product A shows a need for 30 units, and Product B shows a need o...

Answer: 190 ...

Question: Decisions made in operations affect other functions as below except - ...

Answer: Operations decisions directly affect government’s macro-economic policy ...

Question: The process view provides a basis for viewing an entire business as a system of interconnected proce...

Answer: True ...

Question: The three primary functions that exist in most business organizations are ...

Answer: operations, finance, and marketing. ...

Question: The primary role of operations and supply chain management is to ...

Answer: increase the productivity of the firm. ...

Question: The transformation view of the operations function provides a unified approach for ...

Answer: True ...

Question: Simultaneous Engineering or Concurrent Engineering refers to all below ...

Answer: All of the above ...

Question: Which of the following is NOT true regarding service and manufacturing operations? ...

Answer: both employ roughly 50% of the US workforce ...

Question: Marketing function has a great deal of interface with the operations function except ...

Answer: Marketing’s product branding advertising is directly related to operation’s inventory decisions ...

Question: Finance and Accounting function has a great deal of interface with the operations function except ...

Answer: Finance can directly determine initial public offering (IPO) decisions based on operations considerations ...

Question: Cross-functional teams in product and process development/design requires all except ...

Answer: Research and Development teams are separated from all other functions ...

Question: Why is operations management a more encompassing term than production management? ...

Answer: Operations management refers to service as well as manufacturing organizations. ...

Question: 3.3 Written Assignment: Regulatory Requirements -Quality Assurance (QA) and Quality Control (QC) &nd...

Answer: Introduction Quality Assurance (QA) and Quality Control (QC) are both essential parts of repair, Repair, and Overhaul (MRO) organizations that m...

Question: Your Experiences with Operations Strategy First, think about ...

Answer: Experiences with Operation StrategyAs an African American employee in a successful business organization, I have seen how important it is to implement...

Question: Review the Research PaRer & Presentation Overview and fi...

Answer: AbstractThe research paper has aimed to find whether optimizing aircraft maintenance operations at Delta Air Lines leads to improved efficiency and re...

Question: You will summarize your interview, responses, analysis, and recommendations in a PowerPoint pr...

Answer: Speaker Notes (needs to be sent to the client - the last person adding to this will ensure unnecessary tutor names or other data are removed.) PASTE ...

Question: Based on your readings and resource review, you should be able to define the three strategic approac...

Answer: IntroductionCompetitive advantage is any aspect that gives an edge to a company over its competitors in the industry. Competitive advantage is attaine...

Question: Identify an online sales company and explain how the concepts of complexity and divergence apply. Pr...

Answer: Let's consider the online sales company Amazon as an example and examine how the concepts of complexity and divergence apply to its business. ...

Question: Data Analysis and Interpretation ...

Answer: Participants' Demographic StatisticsThe researcher employed purposive sampling, selecting fifty college-age adolescents with various backgrounds and d...

Question: The physicians at Aubreyville Regional Hospital were growing increasingly frustrated with the lack o...

Answer: Question 1The passion of Dr. Jones for retrieving historical information about patients confirms her intention to gain a holistic understanding of her...

Question: Write an essay on how one could design a Visual Factory and perform Total Productivity Maintenance ...

Answer: IntroductionVisual factory is a critical component that a production manager uses for developing an efficient and safe production control and maintena...

Question: Read the article that discusses statistical process control for service processes. Discuss how the ...

Answer: Multiple control charts is a very important tool in statistical process control. Multiple control charts has to control the product or the process at ...

Question: Choose a real-world process (at a bank or hospital or university or restaurant or hotel ...

Answer: INTRODUCTIONSix Sigma is a tool that is used in all types of industries. The tools for each business are universal. Six Sigma, over the last 25 years ...

Question: Perform PEST and SWOT analyses for a potential Six Sigma project at your workplace. Summarize the pr...

Answer: Six Sigma refers to a marketing strategy that lays emphasis on the improvement of the profitability and the efficiency of an organization on the whole...

Question: Read the article that discusses how Six Sigma was applied to improve a hospital discharge proc...

Answer: Hospital discharge process: This is the time when patients are discharged from the hospitals. Either they are to be taken back home or to an after car...

Question: Read the article that explains the types of benchmarking. Write a short paper on how any o...

Answer: BenchmarkingBenchmarking is the comparison of technological standards with the best in the industry. This method of comparison involves assessing exis...

Question: Read the article that discusses the Measure phase and the commonly used tools and concepts within t...

Answer: Measure appears to be second in position in case of a teams work. In case of measure quantity holds an important position rather than quality.The aim ...

Question: Identify the customers of a process at your workplace. Then, identify their requirements from that p...

Answer: PROJECT MANAGEMENT OF A COMPANY THAT INSTALLS MACHINES FORCANCER TREATMENTIn today’s world, the requirements of the customers are rapidly changi...

Question: Read the article that discusses the stages of team development. Discuss the forming, norming, stormi...

Answer: Working on a new line production with a newly carved team of members, we had undergone the steps of forming, storming, norming and performing to carry...

Question: Magnet hospitals are required to integrate evidence-based practice. What are steps and strategies th...

Answer: Evidence based practice is an integrative mode of addressing healthcare questions and problems with best available evidences and expertise coupled wit...

Question: Read the article that discusses how to create a happy workforce using Total Performance Sc...

Answer: Similarities between Balanced Scorecard and Total Performance Scorecard ? Both Balanced Scorecard and Total performance scorecard are the system of me...

Question: Create a brochure with two sections delineating the advantages of SIOP(Sheltered Instruction O...

Answer: The Sheltered Instruction Observation Protocol (SIOP) is a model that has helped in addressing the academic needs of people interested in learning Eng...

Question: Armand Feigenbaum made significant contributions to quality management. Research on Feigenbauma's co...

Answer: Armand V. Feigenbaum and the term Quality Control go hand in hand. He is an American Quality Expert and a businessman. He was instrumental in devising...

Question: Read the article that discusses how to use Deming’s principles to create the ...

Answer: William Edward Deming was not only a statistician but also a professor, author, lecturer and consultant. His amazing principles to create leaders were...

Question: Read the article that illustrates how process mapping can be applied to a sales process, w...

Answer: Use of Lean solution Lean solutions are used to eliminate the waste in any process whether in form of step or time. Lean solutions main aim is to impr...

Question: Read the article that illustrates the 5S methodology with examples. Also, watch this ...

Answer: Implementation of 5S5S helps in improving the work environment of your work place thus leading to better productivity. Here we are taking the example ...

Question: Read this article about Lean Six Sigma for the twenty-first century. Review the â€œ...

Answer: Assignment: Changes Needed in Six Sigma Organizations usually view Six Sigma as a concept formulating ways to achieve perfection or near perfection. O...

Question: Blog: Reflective Summary You have been investigating and reflecting upon Six Sigma quality mana...

Answer: The Six Sigma quality management issues have multiple issues associated with it. The quality management area in a business organization is critical fo...

Question: Read this article about Lean Six Sigma for the twenty-first century. Review the “What ne...

Answer: Discussion Title: Changes Needed in Six Sigma The business environment has evolved through changes and it is bound to embrace changes in the future to...

Question: Read the case study about using the DMADV approach for designing new housing at the University of Mi...

Answer: IntroductionThe DMADV approach is an effective tool to create and develop new product, services or modify existing products to make them meet client e...

Question: Share examples of each of the Level I, II, and III coping strategies that you have experienced in yo...

Answer: Coping StrategiesToday the main problem for a person is how to cope up with this fast running life which on failure creates stress in our mind leading...

Question: Investigate on the internet the various ways (interviews, focus groups, surveys, etc.) to collect th...

Answer: Interviews, Observations, Questionnaires, focus group are used for collecting the voice of the customers. A large amount of information can be collect...

Question: Read the article that presents the application of Six Sigma in research and development firms. Summa...

Answer: Practicing Six Sigma Quality ManagementSix Sigma approach is a set of tools and strategies to improve the on- going process. Organizations have starte...

Question: Investigate on the internet the method of kaizen (Japanese for “continuous improvement&rdquo...

Answer: Japanese for "improvement", or "change for the better" refers to philosophy or practices that focus upon con...

Question: Discussion Title: Continuous Improvement Read this case study about the continuous improv...

Answer: Continuous improvement is defined as “an organization wide process of focused and sustained incremental innovation” (Coughlan & Co...

Question: Discussion Title: Comparison of Six Sigma Course Project with CSX’s Project Read this article ...

Answer: The cause and effect diagram provides an effective tool for planning solutions for a problem. It is more effective as planning tool as compared to pro...

Question: Blog: Practicing Six Sigma Quality Management Read this case study about CSX’s DMAIC approach ...

Answer: CSX Corporation managed to save millions of dollars by using define, measure, analyze, improve and control (DMAIC) approach of Six Sigma through reduc...

Question: Discussion Title: Relationship among the Performance Metrics (a) What is the need for the process ca...

Answer: IntroductionProcess capability in Six Sigma measures the percentage or degree of extent to which the production systems of the firm is able to meet th...

Question: Read the article about combining Six Sigma and knowledge management in hospitals. The authors hypoth...

Answer: IntroductionSix Sigma approach focuses on “process improvement and variation reduction”. (Isixsigma.com) while knowledge management system...

Question: Watch the video "Overview of Six Sigma" located in the Module Six Resource folder....

Answer: Common causes of variation in manufacturing process In the manufacturing process of a firm, the common causes of variation refer to those fluctuations...

Question: Post 5.1 Recall “management reserve” from the Module Five lecture document. A management...

Answer: Management reserve Management reserve refers to any unforeseen, unpredictable or unanticipated work, circumstances and events encountered by a project...

Question: Write a report of 200–400 words about the repeatability and reproducibility of the measurement...

Answer: IntroductionIn a Six Sigma project undertaken to reduce quality errors in the painting process of a company that produces metal parts for A/C systems,...

Question: Read this article that explains the importance of repeatability and reproducibility of a measurement...

Answer: A service process needs efforts directed towards the customers demands. In return to the fulfillment of these demands, the service generates not only ...

Question: Review this example to learn how individual effectiveness of each inspector is calculated, besides r...

Answer: The problems associated with the measurement errors in any measurement system remains a critical problem area. Inspectors have different human judgmen...

Question: Read this case study about a consulting company that improved customer satisfaction by employing R&a...

Answer: Variations are common in any operations, be it the data collection process or any important operation. But the vital discussion area remains to remove...

Question: Read this case study that discusses how quality is achieved at an Iowa Hospital via the PDSA ap...

Answer: Introduction The PDSA model which stands for Plan-Do-Study-Act was developed by Dr. W. Edwards Deming as an improvement of the PDCA improvement model ...

Question: Discussion Title: Improvement of a Hospital’s Discharge Process Read this article t...

Answer: IntroductionSix Sigma DMAIC approach provides a framework for improving customer satisfaction and reducing hassles and time involved for patient disch...

Question: Read this article that compares traditional and Six Sigma quality approaches with respect to ...

Answer: Introduction The claim of that traditional approaches to quality improvement can be “overly idealistic or not sustainable” is not without ...

Question: Read the case study that discusses the costs of poor quality. Identify at least five costs of ...

Answer: Five costs of poor quality Cost of quality represents costs that are incurred for failing to adhere to certain minimum quality standards of a product ...

Question: MANAGING QUALITY IN HEALTHCARE INDUSTRY ...

Answer: AbstractIn the Healthcare Industry, the quality of care provided has now become more than just a concept. In the US, the Institute of Medicine has lau...

Question: The research paper would be on an issue related to management of operations such as Comparison betwe...

Answer: Managing Quality in Healthcare industryAbstractIn the Healthcare Industry, the quality of care to be provided or received has now become more than jus...

Question: The first three questions refer to the attached article. For these, imagine that David Hammond has h...

Answer: The first three questions refer to the attached article. For these, imagine that David Hammond has heard of your skills in management, and has contrac...

Question: You are currently working at a large academic medical center in an urban community. For the last sev...

Answer: Large academic medical centers and community not-for-profit hospitals have very different economic and financial structures, which can affect staffing...

Question: First Discussion topic: Specific IT system applications in health services delivery fall into f...

Answer: Topic 1 Influence of Clinical Information Systems on Healthcare DeliveryClinical Information Systems (CIS) have a major positive impact on patien...

Question: Increasingly, technological change is raising serious ethical and moral issues: gene mapping of huma...

Answer: Human gene mapping, a cutting-edge technique that pinpoints individual genes and their roles, has enormous promise to enhance human health. The gene m...

Question: The concept of value (improved benefits at lower costs) is important to those who finance healthcare...

Answer: The idea of value in healthcare, which means getting better results at cheaper prices, is essential to the long-term viability and efficiency of healt...

Question: First Discussion Topic: This article from Future Technology 500, presents several examples of m...

Answer: Challenges and Opportunities of Implementing Holograms and Acupuncture Technology Brain-Computer Interfaces (BCI) BCIs have the revolutionar...

Question: Explain the salient characteristics of various types of provider organizations, including mission, p...

Answer: Working with a downtown Community health center was an honor. During my year-long position, I learned much about the distinctive qualities that make C...

Question: 1. What are the cultural beliefs and values presented in the video? 2.&...

Answer: Cultural beliefs and values The video emphasizes several cultural values and ideas, most notably the significance of interpersonal connections, c...

Question: Using the link Harvard Business Publishing found in your course Table of Contents, read the case stu...

Answer: 1. Summary of the Scenario and Key PointsThe Kleiner-Perkins and Genentech case is a prime example of the transformative convergence between scientifi...

Question: As a primary benchmark, benefits must outweigh any negative consequences. Research and evaluat...

Answer: Clinical trials play a key role in the evolution of medical treatments. These systematic examinations, involving human volunteers, assess the safety, ...

Question: The Institute for the Future predicted that new vaccines would be developed to treat noninfect...

Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens....

Question: Research HIPAA, and explain the following in detail: What is the date of the...

Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens....

Question: The text discusses forces of future change. Please choose two and offer an analysis of your choices....

Answer: Impact of Medical TechnologyThe diagnosis and treatment of patients have greatly improved thanks to medical technology. Advanced imaging techniques, i...

Question: Answer the following short-answer questions in detail. See the Final Exam Rubric for moreinformation...

Answer: What are the basic characteristics that differentiate the U.S. health care delivery system from that of other countries?The intricate combination of p...

Question: In Module Seven, you will investigate metrics for determining success in an innovative organization ...

Answer: I am employed as a financial counselor in a large medical facility. According to me none of Ekvall's 10 aspects surprised me much since taken as a who...

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