Operation Management

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Operation Management

Question.1421 - A bank has an average of 10 customers per hour arriving into the system, and it takes an average of 30 minutes for the clerk to complete a transaction with a customer. What is the average length of the queue in the bank?

Answer Below:

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Question: Which of the following is NOT true about the cost of quality? ...

Answer: Increasing prevention cost increases appraisal, internal, and external failure costs. ...

Question: The work of 20 claims processors is sampled and examined for errors. 100 claims are randomly pulled ...

Answer: 0.099 (or 0.10). ...

Question: Costs of inspectors, testing, testing equipment, and labs are examples of ...

Answer: appraisal costs. ...

Question: A production center is available for 8 hours per day in a factory. It is composed of several rotary ...

Answer: is 75%. ...

Question: The concept of mistake-proofing was first developed in the 1960s by Shigeo Shingo. It was called ...

Answer: poka-yoke. ...

Question: Which of the following statements concerning ISO 9000 is FALSE? ...

Answer: An ISO 9000 registered company signifies the company produces products of the highest quality. ...

Question: Quality of design ...

Answer: is determined before production by a cross-functional product design team. ...

Question: A product assembled of 10 purchased components, where the defective rate of each component is 0.5%, ...

Answer: 95.11%. ...

Question: Which of the following is the most important criterion (highest number of points) of the Malcolm Bal...

Answer: Results ...

Question: Poka-yoke is ...

Answer: designing a process so that it can only be performed correctly. ...

Question: Mean time between failure ...

Answer: is used to measure a product's reliability. ...

Question: A supplier that guarantees 100% conforming parts to customers even though production yield at its pl...

Answer: False ...

Question: ISO 9000 standards guarantee that a product or service has no defects. ...

Answer: False ...

Question: SERVQUAL measures which dimension of service quality? ...

Answer: Responsiveness, tangibles, empathy, assurance, and reliability. ...

Question: While monitoring a production process that is in a state of statistical control, a control chart tha...

Answer: classify a process as "in control" more frequently. ...

Question: Suppose that a process is in a state of control and we have the following information for a human we...

Answer: 207.7 lbs ...

Question: Which of the following statements about six sigma is NOT correct? ...

Answer: The six sigma approach is suited only for manufacturing processes. ...

Question: Range charts are used to evaluate ...

Answer: the variability of data within samples for variable data. ...

Question: Which of the following techniques are used for continuous improvement? ...

Answer: All of these choices ...

Question: Which of the following statements about process capability is accurate? ...

Answer: All of these choices are true. ...

Question: The appearance of a restaurant meal that is not satisfactory is an example of ...

Answer: attribute measurement. ...

Question: A cause-and-effect diagram ...

Answer: has all of these features. ...

Question: Which of the following statements about process quality control is NOT true? ...

Answer: Common cause variation can be eliminated from the process by removing the potential causes. ...

Question: Generally, two types of data may be collected from sampling at an inspection point. These two types...

Answer: variable and attribute data. ...

Question: Suppose that you have taken 30 samples of 200 units each and calculated the proportion defective as ...

Answer: .1309 ...

Question: A manufacturer of television wall mounts would like to make a chart to monitor the percentage of def...

Answer: 0.102. ...

Question: A machining process is capable of producing a component with an average specification of 5 inches an...

Answer: 0.667. ...

Question: The ability of the process to meet, or exceed, its specifications can be determined by ...

Answer: Cp index. ...

Question: A Pareto diagram ...

Answer: shows the prevalence of the various types of defects that have been found. ...

Question: The two fundamental supply chain strategies are ...

Answer: innovative or imitative. ...

Question: Next year's goal is to fill 99% of all orders from stock. This is an example of which of the followi...

Answer: Objective ...

Question: In the product imitator strategy, the order winner is ________ for the customer, whereas in the prod...

Answer: price, flexibility ...

Question: A company uses proprietary computer software to offer services that other companies have not been ab...

Answer: Distinctive competence ...

Question: Make or buy is an example of what type of strategic decision? ...

Answer: Process ...

Question: The operation objectives of quality, cost, delivery, and flexibility are ...

Answer: connected. ...

Question: The four common objectives of operations are ...

Answer: quality, cost, delivery, and flexibility. ...

Question: Operations strategy is a ...

Answer: functional strategy. ...

Question: Which of the following is NOT a characteristic of a global corporation? ...

Answer: Facilities and plants are located on a country-by-country basis. ...

Question: The four elements that form the heart of operations strategy include ...

Answer: mission, distinctive competence, objectives, and strategic decisions. ...

Question: Which of the following statements concerning the relationship among corporate, business, and functio...

Answer: Corporate strategies guide the development of business strategies, which guide the development of fu...

Question: Supply chain strategy focuses, in part, on ...

Answer: all of these choices. ...

Question: Which of the following statements concerning quality function deployment (QFD) is FALSE? ...

Answer: QFD is a tool used to monitor the sampled output of high-volume operations continuously to ensure products continually meet technical design specifica...

Question: Quality function deployment ...

Answer: links customer requirements to technical specifications. ...

Question: Quality function deployment ...

Answer: all of these choices. ...

Question: Process design ...

Answer: should occur at the same time as product design. ...

Question: The third common phase of product development focuses on pilot production and testing. Which of the ...

Answer: Introduction of full-scale production and market introduction. ...

Question: A restaurant offers a "customer's choice" sandwich for which the customer specifies the bread, meat,...

Answer: 108 ...

Question: When marketing, engineering, and operations simultaneously develop a product, this approach is known...

Answer: concurrent engineering. ...

Question: An example of a prototype is ...

Answer: the original McDonald's restaurant. ...

Question: What is shown by the "chimney" in the house of quality (QFD matrix)? ...

Answer: A ranking of the relative importance of each customer attribute. ...

Question: Product design decisions are strategically important for a variety of reasons. Which of the followin...

Answer: Product design decisions typically account for an insignificant percent of a product's postdevelopment production costs. ...

Question: According to the text, which of the following is a prerequisite to mass customization? ...

Answer: Modular design ...

Question: What element is shown along the left side of the quality function deployment (QFD) matrix? ...

Answer: Customer attributes for the new product. ...

Question: Approximately what percentage of the American workforce works in service industries? ...

Answer: 80% ...

Question: Which of the following is NOT a new challenge facing operations? ...

Answer: Quality teams ...

Question: Which of the following does NOT come under the process category of the operations decision framework...

Answer: Product or service inspection ...

Question: Inventory decisions involve ...

Answer: all of these choices. ...

Question: Common inputs to the operations transformation process include all of the following EXCEPT ...

Answer: conversion processes. ...

Question: The five decision areas in operations management are ...

Answer: A) process, quality, capacity, inventory, and supply chain. ...

Question: Key elements/events that should be monitored in the firm's external environment include all of the f...

Answer: All of these should be monitored. ...

Question: The supply chain extends from ...

Answer: supplier to customer. ...

Question: Capacity decisions ...

Answer: include staffing and scheduling. ...

Question: Challenges facing operations and supply chain managers signify that ...

Answer: every operation should be externally directed to meet the customers' requirements. ...

Question: Supply chain management includes the integration of ...

Answer: all of these choices. ...

Question: Offshoring refers to ...

Answer: a product or service made or delivered in a foreign country. ...

Question: A U.S. hospital system is considering outsourcing a portion of its diagnostic workload to a medical ...

Answer: $483,000 ...

Question: A company has the following financial information (in millions of $): ...

Answer: 7.92 ...

Question: When purchasing finds savings in the cost of goods sold, ...

Answer: such savings fall directly to the bottom line. ...

Question: A manufacturer has decided to outsource and offshore a small electric motor that it currently manufa...

Answer: $212.28 per unit ...

Question: A company has sales of $150 million, cost of goods sold of $100 million, and a before-tax profit of ...

Answer: $62.5 million. ...

Question: Purchasing activities include ...

Answer: all of these choices. ...

Question: A company needs to have 25,000 pounds of material trucked from plant A to plant C. It also needs to ...

Answer: The consolidated shipment is the low-cost option by $150.00. ...

Question: Smith Equipment has three separate shipments to customers all in the same city. The shipment weights...

Answer: consolidate the shipments at a savings of $150. ...

Question: Which of the following was NOT given as one of the five modes of transportation? ...

Answer: Internet ...

Question: Which of the following is NOT a significant contributing factor to warehouse location decisions? ...

Answer: All of these choices are significant contributing factors. ...

Question: Which of the following transportation modes has the lowest cost per ton? ...

Answer: Rail. ...

Question: When a distribution center immediately sorts large incoming shipments into smaller lots and into emp...

Answer: cross-docking. ...

Question: Suppose a warehouse is to be located to ship to the following three customers (A, B, and C) with dem...

Answer: 21.5. ...

Question: Smith Equipment has a single shipment of 20 units, each weighing 1,500 lbs., to go from its headquar...

Answer: Rail ...

Question: The major components (patterns) of a time series consist of all of the following EXCEPT ...

Answer: correlation. ...

Question: A regression model is an example of which type of forecasting method? ...

Answer: Causal ...

Question: The difference between actual demand and the forecast is ...

Answer: forecast error. ...

Question: Using exponential smoothing, if we want forecasts to be very responsive to recent demand, the valu...

Answer: large. ...

Question: ________ models are usually more accurate than ________ models for medium-to-long-range forecasts. ...

Answer: Causal, time series ...

Question: A small company that manufactures rubber boots is selecting a method to forecast demand for the next...

Answer: Qualitative ...

Question: Given the following weekly demand figures, Week Demand 1 20 2...

Question: The moving average forecasting technique rapidly responds to changes in the mean level of demand whe...

Answer: a small number of periods is used. ...

Question: Given the following weekly demand figures, what is the MAD at the end of week 5? ...

Answer: 12.0 ...

Question: Which of the following is NOT a measure of forecast accuracy? ...

Answer: Cumulative absolute deviation of forecast error ...

Question: What is the exponentially smoothed forecast for week 2? (Use F1 = 25 and alpha = 0.2.) ...

Question: The forecast was 70 units for the current period while actual demand was 76. The forecast for the ne...

Answer: 0.967 ...

Question: Which phrase most closely describes the Delphi forecasting technique? ...

Answer: Rounds of anonymous data collection ...

Question: The average cash-to-cash cycle is defined as ...

Answer: Days in inventory + days in account receivable - days in accounts payable. ...

Question: Which of the following is NOT true about supply chain dynamics? ...

Answer: The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels. ...

Question: Which of the following does the supply chain operations reference (SCOR) model NOT include? ...

Answer: All of these choices are included. ...

Question: To reduce supply chain risk, a company should ...

Answer: buy the same critical item from two or more suppliers. ...

Question: The "triple bottom line" of supply chain performance refers to ...

Answer: A) environmental, social, and financial performance. ...

Question: Backward or upstream supply chain flows include ...

Answer: all of these choices. ...

Question: Which of the following is included in the supply chain risk mitigation framework? ...

Answer: Postdisruption recovery ...

Question: The level of supply chain resilience is determined by the ability to ...

Answer: plan, detect, and act on disruptions. ...

Question: Supply chain sustainability is accomplished primarily through ...

Answer: all of these choices. ...

Question: A service guarantee ...

Answer: all of these choices. ...

Question: Which of the following is a common potential benefit of outsourcing services? ...

Answer: Increased ability to focus on core competencies. ...

Question: Service recovery refers to ...

Answer: the ability to quickly restore service following a service failure and provide compensation. ...

Question: The ideal lot size for a lean system is ...

Answer: one. ...

Question: The basic foundation of the Toyota production system and just-in-time manufacturing includes all o...

Answer: longer product development times. ...

Question: ________ is(are) the direct observation of work, conducted so that work practices can be improved. ...

Answer: Gemba ...

Question: The ideal setup time for a lean system is ...

Answer: 0 minutes. ...

Question: Lean thinking can be applied to ...

Answer: all of these choices. ...

Question: A monthly production schedule calls for 20,000 units of product A, 10,000 units of product B, and 5,...

Answer: 1,000 units of A; 500 B; 250 C. ...

Question: The seven forms of waste include all of the following EXCEPT ...

Answer: bottleneck. ...

Question: Which of the following is NOT generally an element of a lean system? ...

Answer: MRP push system ...

Question: Which of the following is true for takt time in a lean system? ...

Answer: Takt time is used to match supply and demand. ...

Question: One of the main objectives of a lean system is ...

Answer: reduction of waste. ...

Question: Reducing setup time is important because it ...

Answer: all of these choices. ...

Question: The effect of a lean system on employees can best be described as ...

Answer: lean engages employees in problem-solving activities. ...

Question: Process elements that might be changed when improving a process include ...

Answer: all of these choices. ...

Question: A bottleneck is ...

Answer: all of these choices. ...

Question: A service blueprint ...

Answer: has all of these features. ...

Question: The capacity of a process is determined by ...

Answer: the bottleneck. ...

Question: What does a square or rectangle symbol indicate in a flowchart? ...

Answer: Operation ...

Question: A machine center can produce 175 units per day at 100% utilization. Demand is 75 units per day, and ...

Answer: 125 units. ...

Question: If I denotes the average inventory in the system, T denotes the average throughput time, and R den...

Answer: R = I/T. ...

Question: If a factory has 100,000 units of materials in the system and if the average flow rate of the system...

Answer: 20 days. ...

Question: Assembly lines have a number of characteristics. Which of the following is typically NOT a charact...

Answer: Use of general-purpose equipment. ...

Question: Process efficiency is usually highest in which type of process? ...

Answer: Assembly line ...

Question: An important lesson from the product-process matrix is ...

Answer: give importance to aligning product choice decisions and process choice decisions. ...

Question: The type of processing system that is used for highly standardized products such as oil and gasoline...

Answer: continuous process. ...

Question: Which of the following is among the factors that influence process selection? ...

Answer: All of these choices ...

Question: A company makes necklaces with attached letters. Department A manufactures the necklace chains and l...

Answer: make-to-stock, assemble-to-order. ...

Question: The type of processing system that is used for complex jobs with a unique or creative set of activit...

Answer: project. ...

Question: Mass customization is defined as ...

Answer: producing a large variety of products at approximately the same cost as mass production. ...

Question: The throughput ratio (TR) is the ratio of the total processing time for the job divided by ...

Answer: total waiting time plus total processing time. ...

Question: Make-to-stock (MTS) and make-to-order (MTO) choices each offer relative advantages and disadvantag...

Answer: MTO typically allows for higher flexibility in product design offerings. ...

Question: Primary reasons to hold inventory include all of the following EXCEPT ...

Answer: to decrease inventory turnover ratio. ...

Question: A paint supplier that places orders for different colors of paint for delivery at the same time shou...

Answer: P system. ...

Question: Given that unit cost = $25, annual carrying charge = 10%, annual demand = 4,000 units, and orderin...

Answer: 219 units. ...

Question: A particular brand of soap has a lead time of three weeks to reorder, a weekly standard deviation of...

Answer: 118.49 units. ...

Question: A computerized inventory system checks inventory levels at the end of the week and produces suggeste...

Answer: A periodic review system ...

Question: ABC analysis requires that inventory be classified according to ...

Answer: annual dollar usage. ...

Question: Of the cost elements making up total inventory cost, which is the most difficult to estimate? ...

Answer: Stockout costs ...

Question: Which cost is NOT part of inventory ordering costs? ...

Answer: Obsolescence costs ...

Question: In the basic EOQ model, if annual demand and carrying costs double, the EOQ ...

Answer: remains the same. ...

Question: Traditional ABC classification means that inventory ...

Answer: is classified according to demand times cost (demand * cost). ...

Question: Demand for an item is 10 units per week, and delivery lead time is 3 weeks. The safety stock is know...

Question: Service levels are ...

Answer: all of these choices. ...

Question: In MRP "scheduled receipts" are ...

Answer: open orders not delivered yet. ...

Question: Using a lot-for-lot ordering strategy for the following item, what is the net requirements amount in...

Answer: 5 units ...

Question: ________ systems use a requirements order philosophy, while ________ systems use a replenishment ord...

Answer: MRP, order-point ...

Question: The parts explosion results in the following outputs: ...

Answer: purchase orders and shop orders. ...

Question: Using a lot-for-lot ordering strategy for the following item, what is the planned order release amou...

Answer: 15 units ...

Question: The master production schedule (MPS) for two products, A and B, is shown below. To manufacture item ...

Answer: 38 units ...

Question: Successful MRP implementation requires ...

Answer: management support, accurate data, and adequate computer support. ...

Question: Integration with which of the following functions is required for an effective ERP system? ...

Answer: All of these choices ...

Question: The master production schedule for Product A shows a need for 30 units, and Product B shows a need o...

Answer: 190 ...

Question: Decisions made in operations affect other functions as below except - ...

Answer: Operations decisions directly affect government’s macro-economic policy ...

Question: The process view provides a basis for viewing an entire business as a system of interconnected proce...

Answer: True ...

Question: The three primary functions that exist in most business organizations are ...

Answer: operations, finance, and marketing. ...

Question: The primary role of operations and supply chain management is to ...

Answer: increase the productivity of the firm. ...

Question: The transformation view of the operations function provides a unified approach for ...

Answer: True ...

Question: Simultaneous Engineering or Concurrent Engineering refers to all below ...

Answer: All of the above ...

Question: Which of the following is NOT true regarding service and manufacturing operations? ...

Answer: both employ roughly 50% of the US workforce ...

Question: Marketing function has a great deal of interface with the operations function except ...

Answer: Marketing’s product branding advertising is directly related to operation’s inventory decisions ...

Question: Finance and Accounting function has a great deal of interface with the operations function except ...

Answer: Finance can directly determine initial public offering (IPO) decisions based on operations considerations ...

Question: Cross-functional teams in product and process development/design requires all except ...

Answer: Research and Development teams are separated from all other functions ...

Question: Why is operations management a more encompassing term than production management? ...

Answer: Operations management refers to service as well as manufacturing organizations. ...

Question: 3.3 Written Assignment: Regulatory Requirements -Quality Assurance (QA) and Quality Control (QC) &nd...

Answer: Introduction Quality Assurance (QA) and Quality Control (QC) are both essential parts of repair, Repair, and Overhaul (MRO) organizations that m...

Question: Your Experiences with Operations Strategy First, think about ...

Answer: Experiences with Operation StrategyAs an African American employee in a successful business organization, I have seen how important it is to implement...

Question: Review the Research PaRer & Presentation Overview and fi...

Answer: AbstractThe research paper has aimed to find whether optimizing aircraft maintenance operations at Delta Air Lines leads to improved efficiency and re...

Question: You will summarize your interview, responses, analysis, and recommendations in a PowerPoint pr...

Answer: Speaker Notes (needs to be sent to the client - the last person adding to this will ensure unnecessary tutor names or other data are removed.) PASTE ...

Question: Based on your readings and resource review, you should be able to define the three strategic approac...

Answer: IntroductionCompetitive advantage is any aspect that gives an edge to a company over its competitors in the industry. Competitive advantage is attaine...

Question: Identify an online sales company and explain how the concepts of complexity and divergence apply. Pr...

Answer: Let's consider the online sales company Amazon as an example and examine how the concepts of complexity and divergence apply to its business. ...

Question: Data Analysis and Interpretation ...

Answer: Participants' Demographic StatisticsThe researcher employed purposive sampling, selecting fifty college-age adolescents with various backgrounds and d...

Question: The physicians at Aubreyville Regional Hospital were growing increasingly frustrated with the lack o...

Answer: Question 1The passion of Dr. Jones for retrieving historical information about patients confirms her intention to gain a holistic understanding of her...

Question: Write an essay on how one could design a Visual Factory and perform Total Productivity Maintenance ...

Answer: IntroductionVisual factory is a critical component that a production manager uses for developing an efficient and safe production control and maintena...

Question: Read the article that discusses statistical process control for service processes. Discuss how the ...

Answer: Multiple control charts is a very important tool in statistical process control. Multiple control charts has to control the product or the process at ...

Question: Choose a real-world process (at a bank or hospital or university or restaurant or hotel ...

Answer: INTRODUCTIONSix Sigma is a tool that is used in all types of industries. The tools for each business are universal. Six Sigma, over the last 25 years ...

Question: Perform PEST and SWOT analyses for a potential Six Sigma project at your workplace. Summarize the pr...

Answer: Six Sigma refers to a marketing strategy that lays emphasis on the improvement of the profitability and the efficiency of an organization on the whole...

Question: Read the article that discusses how Six Sigma was applied to improve a hospital discharge proc...

Answer: Hospital discharge process: This is the time when patients are discharged from the hospitals. Either they are to be taken back home or to an after car...

Question: Read the article that explains the types of benchmarking. Write a short paper on how any o...

Answer: BenchmarkingBenchmarking is the comparison of technological standards with the best in the industry. This method of comparison involves assessing exis...

Question: Read the article that discusses the Measure phase and the commonly used tools and concepts within t...

Answer: Measure appears to be second in position in case of a teams work. In case of measure quantity holds an important position rather than quality.The aim ...

Question: Identify the customers of a process at your workplace. Then, identify their requirements from that p...

Answer: PROJECT MANAGEMENT OF A COMPANY THAT INSTALLS MACHINES FORCANCER TREATMENTIn today’s world, the requirements of the customers are rapidly changi...

Question: Read the article that discusses the stages of team development. Discuss the forming, norming, stormi...

Answer: Working on a new line production with a newly carved team of members, we had undergone the steps of forming, storming, norming and performing to carry...

Question: Magnet hospitals are required to integrate evidence-based practice. What are steps and strategies th...

Answer: Evidence based practice is an integrative mode of addressing healthcare questions and problems with best available evidences and expertise coupled wit...

Question: Read the article that discusses how to create a happy workforce using Total Performance Sc...

Answer: Similarities between Balanced Scorecard and Total Performance Scorecard ? Both Balanced Scorecard and Total performance scorecard are the system of me...

Question: Create a brochure with two sections delineating the advantages of SIOP(Sheltered Instruction O...

Answer: The Sheltered Instruction Observation Protocol (SIOP) is a model that has helped in addressing the academic needs of people interested in learning Eng...

Question: Armand Feigenbaum made significant contributions to quality management. Research on Feigenbauma's co...

Answer: Armand V. Feigenbaum and the term Quality Control go hand in hand. He is an American Quality Expert and a businessman. He was instrumental in devising...

Question: Read the article that discusses how to use Deming’s principles to create the ...

Answer: William Edward Deming was not only a statistician but also a professor, author, lecturer and consultant. His amazing principles to create leaders were...

Question: Read the article that illustrates how process mapping can be applied to a sales process, w...

Answer: Use of Lean solution Lean solutions are used to eliminate the waste in any process whether in form of step or time. Lean solutions main aim is to impr...

Question: Read the article that illustrates the 5S methodology with examples. Also, watch this ...

Answer: Implementation of 5S5S helps in improving the work environment of your work place thus leading to better productivity. Here we are taking the example ...

Question: Read this article about Lean Six Sigma for the twenty-first century. Review the â€œ...

Answer: Assignment: Changes Needed in Six Sigma Organizations usually view Six Sigma as a concept formulating ways to achieve perfection or near perfection. O...

Question: Blog: Reflective Summary You have been investigating and reflecting upon Six Sigma quality mana...

Answer: The Six Sigma quality management issues have multiple issues associated with it. The quality management area in a business organization is critical fo...

Question: Read this article about Lean Six Sigma for the twenty-first century. Review the “What ne...

Answer: Discussion Title: Changes Needed in Six Sigma The business environment has evolved through changes and it is bound to embrace changes in the future to...

Question: Read the case study about using the DMADV approach for designing new housing at the University of Mi...

Answer: IntroductionThe DMADV approach is an effective tool to create and develop new product, services or modify existing products to make them meet client e...

Question: Share examples of each of the Level I, II, and III coping strategies that you have experienced in yo...

Answer: Coping StrategiesToday the main problem for a person is how to cope up with this fast running life which on failure creates stress in our mind leading...

Question: Investigate on the internet the various ways (interviews, focus groups, surveys, etc.) to collect th...

Answer: Interviews, Observations, Questionnaires, focus group are used for collecting the voice of the customers. A large amount of information can be collect...

Question: Read the article that presents the application of Six Sigma in research and development firms. Summa...

Answer: Practicing Six Sigma Quality ManagementSix Sigma approach is a set of tools and strategies to improve the on- going process. Organizations have starte...

Question: Investigate on the internet the method of kaizen (Japanese for “continuous improvement&rdquo...

Answer: Japanese for "improvement", or "change for the better" refers to philosophy or practices that focus upon con...

Question: Discussion Title: Continuous Improvement Read this case study about the continuous improv...

Answer: Continuous improvement is defined as “an organization wide process of focused and sustained incremental innovation” (Coughlan & Co...

Question: Discussion Title: Comparison of Six Sigma Course Project with CSX’s Project Read this article ...

Answer: The cause and effect diagram provides an effective tool for planning solutions for a problem. It is more effective as planning tool as compared to pro...

Question: Blog: Practicing Six Sigma Quality Management Read this case study about CSX’s DMAIC approach ...

Answer: CSX Corporation managed to save millions of dollars by using define, measure, analyze, improve and control (DMAIC) approach of Six Sigma through reduc...

Question: Discussion Title: Relationship among the Performance Metrics (a) What is the need for the process ca...

Answer: IntroductionProcess capability in Six Sigma measures the percentage or degree of extent to which the production systems of the firm is able to meet th...

Question: Read the article about combining Six Sigma and knowledge management in hospitals. The authors hypoth...

Answer: IntroductionSix Sigma approach focuses on “process improvement and variation reduction”. (Isixsigma.com) while knowledge management system...

Question: Watch the video "Overview of Six Sigma" located in the Module Six Resource folder....

Answer: Common causes of variation in manufacturing process In the manufacturing process of a firm, the common causes of variation refer to those fluctuations...

Question: Post 5.1 Recall “management reserve” from the Module Five lecture document. A management...

Answer: Management reserve Management reserve refers to any unforeseen, unpredictable or unanticipated work, circumstances and events encountered by a project...

Question: Write a report of 200–400 words about the repeatability and reproducibility of the measurement...

Answer: IntroductionIn a Six Sigma project undertaken to reduce quality errors in the painting process of a company that produces metal parts for A/C systems,...

Question: Read this article that explains the importance of repeatability and reproducibility of a measurement...

Answer: A service process needs efforts directed towards the customers demands. In return to the fulfillment of these demands, the service generates not only ...

Question: Review this example to learn how individual effectiveness of each inspector is calculated, besides r...

Answer: The problems associated with the measurement errors in any measurement system remains a critical problem area. Inspectors have different human judgmen...

Question: Read this case study about a consulting company that improved customer satisfaction by employing R&a...

Answer: Variations are common in any operations, be it the data collection process or any important operation. But the vital discussion area remains to remove...

Question: Read this case study that discusses how quality is achieved at an Iowa Hospital via the PDSA ap...

Answer: Introduction The PDSA model which stands for Plan-Do-Study-Act was developed by Dr. W. Edwards Deming as an improvement of the PDCA improvement model ...

Question: Discussion Title: Improvement of a Hospital’s Discharge Process Read this article t...

Answer: IntroductionSix Sigma DMAIC approach provides a framework for improving customer satisfaction and reducing hassles and time involved for patient disch...

Question: Read this article that compares traditional and Six Sigma quality approaches with respect to ...

Answer: Introduction The claim of that traditional approaches to quality improvement can be “overly idealistic or not sustainable” is not without ...

Question: Read the case study that discusses the costs of poor quality. Identify at least five costs of ...

Answer: Five costs of poor quality Cost of quality represents costs that are incurred for failing to adhere to certain minimum quality standards of a product ...

Question: MANAGING QUALITY IN HEALTHCARE INDUSTRY ...

Answer: AbstractIn the Healthcare Industry, the quality of care provided has now become more than just a concept. In the US, the Institute of Medicine has lau...

Question: The research paper would be on an issue related to management of operations such as Comparison betwe...

Answer: Managing Quality in Healthcare industryAbstractIn the Healthcare Industry, the quality of care to be provided or received has now become more than jus...

Question: The first three questions refer to the attached article. For these, imagine that David Hammond has h...

Answer: The first three questions refer to the attached article. For these, imagine that David Hammond has heard of your skills in management, and has contrac...

Question: You are currently working at a large academic medical center in an urban community. For the last sev...

Answer: Large academic medical centers and community not-for-profit hospitals have very different economic and financial structures, which can affect staffing...

Question: First Discussion topic: Specific IT system applications in health services delivery fall into f...

Answer: Topic 1 Influence of Clinical Information Systems on Healthcare DeliveryClinical Information Systems (CIS) have a major positive impact on patien...

Question: Increasingly, technological change is raising serious ethical and moral issues: gene mapping of huma...

Answer: Human gene mapping, a cutting-edge technique that pinpoints individual genes and their roles, has enormous promise to enhance human health. The gene m...

Question: The concept of value (improved benefits at lower costs) is important to those who finance healthcare...

Answer: The idea of value in healthcare, which means getting better results at cheaper prices, is essential to the long-term viability and efficiency of healt...

Question: First Discussion Topic: This article from Future Technology 500, presents several examples of m...

Answer: Challenges and Opportunities of Implementing Holograms and Acupuncture Technology Brain-Computer Interfaces (BCI) BCIs have the revolutionar...

Question: Explain the salient characteristics of various types of provider organizations, including mission, p...

Answer: Working with a downtown Community health center was an honor. During my year-long position, I learned much about the distinctive qualities that make C...

Question: 1. What are the cultural beliefs and values presented in the video? 2.&...

Answer: Cultural beliefs and values The video emphasizes several cultural values and ideas, most notably the significance of interpersonal connections, c...

Question: Using the link Harvard Business Publishing found in your course Table of Contents, read the case stu...

Answer: 1. Summary of the Scenario and Key PointsThe Kleiner-Perkins and Genentech case is a prime example of the transformative convergence between scientifi...

Question: As a primary benchmark, benefits must outweigh any negative consequences. Research and evaluat...

Answer: Clinical trials play a key role in the evolution of medical treatments. These systematic examinations, involving human volunteers, assess the safety, ...

Question: The Institute for the Future predicted that new vaccines would be developed to treat noninfect...

Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens....

Question: Research HIPAA, and explain the following in detail: What is the date of the...

Answer: The Health Insurance Portability and Accountability Act (HIPAA) is a pivotal law designed to safeguard the health and well-being of American citizens....

Question: The text discusses forces of future change. Please choose two and offer an analysis of your choices....

Answer: Impact of Medical TechnologyThe diagnosis and treatment of patients have greatly improved thanks to medical technology. Advanced imaging techniques, i...

Question: Answer the following short-answer questions in detail. See the Final Exam Rubric for moreinformation...

Answer: What are the basic characteristics that differentiate the U.S. health care delivery system from that of other countries?The intricate combination of p...

Question: In Module Seven, you will investigate metrics for determining success in an innovative organization ...

Answer: I am employed as a financial counselor in a large medical facility. According to me none of Ekvall's 10 aspects surprised me much since taken as a who...

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