Question.3642 - The main Urgent Care Facility within the Health Care System has experienced a marked decrease in returning customers. In this episode, you will evaluate the patient experience with the facility from appointment scheduling through the visit with the staff and physicians. The patient experience evaluation elements include clinical, process, and environmental elements. Based on this information, you will recommend operational changes, if appropriate.As part of your research, you will describe the concepts of both relationship marketing and value-added service delivery. You will highlight the importance of relationship marketing and the distinction between satisfaction and loyalty. Recommendations should be supported by research from scholarly peer-reviewed resources.
Answer Below:
An xxxxxx care xxxxxxxxxx discernible xxxxxxx in xxxxxxxxx business xxxxxx the xxxxxxxxxxx of xxxxxxx experience xxxxxx Finding xxxxxxxxxxxxx for xxxxxxxxxxx can xx aided xx assessing xxxxxxxx procedural xxx environmental xxxxxxx using xxx ideas xx relationship xxxxxxxxx and xxxxx added xxxxxxx delivery xxxxxxxx Elements xxxxxxx satisfaction xx directly xxxxxxxx by xxx caliber xx medical xxxx Research xxxxxxxxx that xxxxxxxx patient xxxxxxxxxxx are xxxxxxxxxx upon xxxx professional xxxxxxxxxx and xxxxxxxxx communication xxx importance xx provider xxxxxxxxxxxxx in xxxxxxx satisfaction xxxxx that xxxxxxx trust xxx loyalty xxx be xxxxxxx impacted xx transparent xxx compassionate xxxxxxxxxxxxx Greco xx al xxxxxxx Elements xxx efficiency xx the xxxxxxxxxxxxxx system xxx appointment xxxxxxxxxx are xxxxxxxx to xxx patient xxxxxxxxxx Simplified xxxxxxxxxx and xxxxxxx wait xxxxx enhance xxxxxxx satisfaction xxx shorter xxxx times xxxxxxx patient xxxxxxxxxxxx and xxxxxxxxxxx effectiveness xxxxxxxxx These xxxxxxxx can xx resolved xx putting xx place xxxxxxxxx online xxxxxxxxxx tools xxx streamlining xxxxxxxxxxxxxx procedures xxxxxxxxxxxxx Factors xxxxxxxxxxx of xxx institutions xxx influenced xx their xxxxxxxx attributes xxxx as xxxxxxx and xxxxxxxxxxx A xxxxxxxxx and xxxxxxxx atmosphere xxxxxxxx the xxxxxxx experience xxxxx highlights xxx significance xx facility xxxxxx and xxxxxxxx Berkowitz xxxxxxxxxxxx Marketing xxx Value-Added xxxxxxx Delivery xxxxxxxxxxxx marketing xxxxxxxxxxx the xxxxxxxxxxx of xxxxxxxx patient xxxxxxxxxxxxx over xxxxxxxxx exchanges xxxxxxxxxxxx marketing xxxxxxxxxx including xxxxxxxxx and xxxxxxxx communication xxx improve xxxxxxx happiness xxx loyalty xxxxxxxxxx can xxxxxx repeat xxxxxxxx and xxxxxxx trust xx attending xx the xxxxxxxxxxxx and xxxxxxxxxxx of xxxxx patients xxxxxxxxxx services xxxx value xxxxxxxx entails xxxxxxxx extra xxxxxxxxxx that xxxxxxx the xxxxxxx experience xxxxxxxx value-added xxxxxxxx like xxxxxxxxx treatment xxx health xxxxxxxxx can xxx a xxxxxxxx apart xxx increase xxxxxxx satisfaction xxxxx services xx above xxx beyond xxx duty xxxx and xxxxxxx the xxxxx patient xxxxxxxxxx Recommendations xxxx clinical xxxxxxxx strengthens xxxxxxxxx and xxxxxxxxxxxxx abilities xxxxxxxxxxxx that xxxxxxx professionals xxxx competent xxxx combined xxxx clear xxxxxxxxxxxxx communication xxxxxxxxx guaranteeing xxxx medical xxxxxxxxxxxxx give xxxxxxxxx care xxxxxxxx with xxxxx compassionate xxxxxxxxxxxxx Greco xx al xxxxxxx optimization xxx dramatically xxxxx wait xxxxx and xxxxx patient xxxxxxxxxxxx by xxxxxxxxxxxx administrative xxxxxx and xxxxxxxxx scheduling xxxxxxx Keegan xx al xxxxxxxxx the xxxxxxxxxxxx by xxxxxxx the xxxxxxxx tidy xxxx and xxxxxxxx beautiful xxxxxxx a xxxx welcoming xxxxxxxx that xxxxxx patient xxxxxxx Glickman xx al xxxxxxxxxxxx relationship xxxxxxxxx techniques xxxxxxxx loyalty xxx trust xxxxx raises xxxxxxxxx rates xxxxxxxxx value-added xxxxxxxx like xxxxxx education xxx follow-up xxxxxxxxx indicates x commitment xx the xxxxxxxxxx of xxxxxxxx ReferencesBerkowitz x N xxxxxxxxxx of xxxxxx Care xxxxxxxxx th xx Jones xxx Bartlett xxxxxxxx Greco x J xxx J xxxxxxx S xxx Influence xx Provider xxxxxxxxxxxxx on xxxxxxx Satisfaction xx Urgent xxxx Settings xxxxxxx of xxxxxx Care xxxxxxxx Keegan x Coonan x Milani x Improving xxxxxxx Satisfaction xx Urgent xxxx The xxxx of xxxxxxxxxx and xxxxxxx Times xxxxxxxxxx Management xxxxxx Glickman x W xx F x Jollis x G xxx Impact xx Physical xxxxxxxxxxx on xxxxxxx Satisfaction xxxxxxxx from x National xxxxx Journal xx Healthcare xxxxxxxxxxMore Articles From Marketing
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