Question.2845 - Refer to pp.130 - 132,"Respond to Customer Requests and Comments by Creating Goodwill," as you answer this discussion question. Scan the Facebook page, Yelp reviews,Tripadvisor reviews,or Twitter account of a well-known company in the industry for which you are preparing for a career. Find an example of a customer complaint to which there is also a response by a company representative. Copy and paste the complaint and response in your initial discussion board post.Include information about your source in parenthesis (for example, " 'Yelp Review of FedEx West Main' posted on Feb.4, 2019 at [link]"). Next,discuss the communication techniques the company representative used in their response. Do you notice the 3 recommended elements: "[show] understanding for the customer's complaint,[apo logize] when appropriate, and [identify] asolution?" (Shwom & Snyder, p.131). Where? Overall,do you think the company representative's response to the complaint was effective' Why or why not? Post your message to the discussion board, then read and respond to the posts of two classmates. Discussion Rubric You must start a thread before you can read and reply to other threads
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