Question.4468 - Lesson 1.2. Discussion: Customer Obsession - 821 Discussion Group 4Assignment AI Policy Select for Details â–¼For this discussion, you will first be tasked with finding two examples: one where companies were displaying tactics that showed they were customer-obsessed, and one where they were not. Your examples could come from personal experiences or from articles, ads, posts on social media, and the like.Initial PostFor each example, provide a brief summary of the situation, making sure to include any pertinent links (tweets, videos, articles, etc.). Keep in mind, you may need to do some digging to more clearly understand the scope of the situation, both from the customer's perspective and from the business perspective. Then, analyze the business' actions in each example:For positive examples, describe what indicators you saw of customer-obsessed tactics.For negative examples, how did the business' lack of focus on the customer manifest? What should or could they have done differently to demonstrate that they were customer-obsessed?ResponsesAfter you have completed your initial post, spend time reviewing the initial posts from other students. As you review their responses, engage in discussion using the following questions as a guide:What trends, if any, exist across the examples?Why do you think those trends exist?Which of the trends would you prioritize if you were leading an organization? Reply
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