Question.2934 - Drive-Thru Service Times at McDonald’sDiscussion Questions: 1.) After returning from the training session at Hamburger University, a McDonald’s store owner selected a random sample of 362 drive-thru customers and carefully measured the time it took from when a customer entered the McDonald’s property until the customer received the order at the drive-thru window. These data are in the file called McDonald’s Drive-Thru Waiting Time. Note the owner selected some customers during the breakfast period, during lunch, and others during dinner. Construct any appropriate graphs and charts that will effectively display these drive-thru data. Prepare a short discussion indicating the conclusions that this store owner might reach after reviewing the graphs and charts you have prepared. 2.) Referring to question 1, suppose the manager comes away with the conclusion that his store is not meeting the 90-second customer service goal. As a result, he plans to dig deeper into the problem by collecting more data from the drive-thru process. Discuss what other measures you would suggest the manager collect. Discuss how these data could be of potential value in helping the store owner understand his problem. a.) the total time from arrival on the property to departure from the drive-thru window b.) the time from when customers place the order until they receive their order and exit the drive- thru process. c.) the number of cars in the line when the sampled vehicle enters the drive-thru process. d.) Using the data that you have collected, construct appropriate graphs and charts to describe these data. Write a short report discussing the data.Save-More PharmaciesSave-More has the opportunity to purchase a 6,780 person customer base from Hubbard Pharmacy. Based on previous acquisitions, Heidi believes that if 70% or more of the customers will make the switch, then the deal is favorable to Save-More. However, if 60% or less make the move to Save-More, then the deal will be a bad one and she would recommend against it. It has been suggested that if 15 or more of the 20 customers indicate that they would make the switch, then Save-More should go ahead with the purchase. Otherwise, it should decline the deal or negotiate a lower purchase price. It was agreeable as long as only these 20 customers would be told about the potential sale. Required Tasks:1.) Compute the probability that the sampling plan will provide a result that suggests that Save-More should reject the deal even if the true proportion of all customers who would switch is actually 0.70. 2.) Compute the probability that the sampling plan will provide a result that suggests that Save-More should accept the deal even if the true proportion of all customers who would switch is actually only 0.60. 3.) Write a short report to Heidi outlining the sampling plan, the assumptions on which the evaluation of the sampling plan has been based, and the conclusions regarding the potential effectiveness of the sampling plan. The report should make a recommendation about whether Heidi should go through with the idea of using the sampling plan.Credit Data, Inc.Credit Data, Inc., has been monitoring the amount of time its bill collectors spend on calls that produce contacts with customers. Management is interested in the distribution of time a collector spends on each call in which he or she initiates contact, informs a consumer about an outstanding debt, discusses a payment plan and receives payments by phone. Credit Data is mostly interested in how quickly a collector can initiate and end a conversation to move on to the next call. For employees of Credit Data, time is money in the sense that one account may require one call and 2 minutes to collect, whereas another account may take 5 calls and 10 minutes per call to collect. The company has discovered that the time collectors spend talking to consumers about accounts is approximately by a normal distribution with a mean of 8 minutes and standard deviation of 2.5 minutes. The managers believe the mean is too high and should be reduced by more efficient phone call methods. Specifically, they wish to have no more than 10% of all calls require more than 10.5 minutes. Required Tasks: 1.) Assuming that training can affect the average time but not the standard deviation, the managers are interested in knowing to what level the mean call time needs to be reduced in order to meet the 10% requirement. 2.) Assuming that the standard deviation can be affected by training but the mean time will remain at 8 minutes, to what level must the standard deviation be reduced in order to meet the 10% requirement. 3.) If nothing is done, what percent of all calls can be expected to require more than 10.5 minutes?

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