Question.4456 - Project 1: Change Plan, Part 1 Rubric Name: Change Plan (Kotter’s Steps 1-4) Print Criteria Exceeds Performance Requirements Meets Performance Requirement Does Not Meet Performance Requirements 2.1: Identify and clearly explain the issue, question, or problem under critical consideration. Key Criteria: Paper provides a clear and comprehensive explanation of the issue under consideration, providing sufficient detail to illuminate the underlying causes and addressing questions that inform the direction of research. Paper indicates that the student has considered and identified relevant factors to inform and direct research. Key Criteria: Paper provides some explanation of the issue under consideration, but there may be gaps in the details of the problem or issue. The research strategy may be limited by a lack of context or may suggest an inadequate understanding of underlying factors. Key Criteria: Paper provides a limited or disjointed explanation of the problem or issue, suggesting that the writer was not able to identify underlying conditions or questions that will inform research. 2.2: Locate and access sufficient information to investigate the issue or problem. Key Criteria: Paper demonstrates skill in locating and accessing information that provides insight into the issue or problem. Where applicable, paper identifies contradictions or inconsistencies in information and demonstrates skill in using search engines to find facts. Key Criteria: Paper demonstrates some ability by the student to find and access information. However, the information may not meet the requirements of relevance, reliability, timeliness to inform the issue or problem. Key Criteria: Paper demonstrates student's lack of ability to find and access relevant material that informs the issue at hand. Paper indicates a lack of ability to use search engines, databases, and search methodologies to find adequate information. 5.2: Apply techniques to build up resilience. Key Criteria: Time management strategies are clearly matched to the risks and obstacles they can help to address. Identifies ways to maintain focus, intensity, optimism, and persistence, as well as recovery approaches. Creates highly effective strategies that balance personal life and work given the current situation of employees at varying levels and that anticipate future needs given changing social and business norms. Key Criteria: Identifies time management strategies and the general idea that they help to mitigate risks and overcome impediments. Addresses ways to maintain two or more of the following: focus, intensity, optimism, and persistence. Identifies strategies for recovery from setbacks and for work-life balance for leaders and/or followers. Key Criteria: Does not identify uses for time management strategies. Ways to maintain focus, intensity, optimism, and persistence are unclear and not all addressed. Recovery strategies are not clearly identified or developed. Does not clearly describe strategies for balancing work and life for either leaders or followers. 6.1: Demonstrate strategic thinking skills for leading organizational operations. Key Criteria: Prioritizes actions that satisfy all of the organization's interests, with evidence to defend that position. Actions are clearly linked to the needs of the organization. Descriptions of key business drivers and product attributes are accurate and thorough. Identifies multiple problems and/or opportunities accompanied with detailed plans of action. Convincingly argues how chosen activities will yield the greatest benefit. Arguments and assessments are accompanied by evidence, and are clearly linked to the goals of the organization. Employs thorough scenario planning that includes multiple paths of action, thorough analyses of each option, and a conclusive decision regarding the best path forward. Key Criteria: Prioritizes actions in a way that satisfies many of the organization's interests, but not all. Descriptions of key business drivers and product attributes are accurate and include basic information about business functions. Identifies at least one strategic problem and/or opportunitiy and offers at least one course of action for each. Evaluation of activity is accurate, but tends toward the obvious. Selected activity may yield positive benefit for the organization, but not the greatest benefit. Scenario planning includes a potential course of action and the expected end result. Key Criteria: Actions are not prioritized, or are prioritized in a way that does not align with the organization's well-being over the long or short term. Descriptions of business drivers and product/service attributes are nonexistent, vague, or inaccurate. Fails to identify strategic problems or opportunities, or identifies problems and opportunities without offering solutions. Fails to select an activity that offers the greatest organizational benefit; selects one or more activities that have minimal or negative effects on the organization. Makes no attempt to use scenario planning to strategize best actions. 7.5: Apply project management principles. Key Criteria: Provides clear, detailed goals, milestones, and results that are reasonable and within scope. Proposes an effective and efficient system to monitor progress across all facets of the project and ensure a high degree of accuracy. Establishes well-argued priorities based on scope, time, and resources that demonstrate a high level of awareness of cost and benefit, as well as scalability. Demonstrates a thorough knowledge of relevant stakeholders, their relationships to the project, and their roles outside of the immediate project. Suggests highly effective and provocative ways to manage them and make them function as a unified group. Anticipates delays and risks and provides creative, alternative approaches to mitigate them that minimize costs and problems. Delivers the project with thorough, detailed, and highly readable documentation of successes and challenges in a way that facilitates future replication of the project or its parts by others. Key Criteria: Provides clear goals or milestones that are within scope. Proposes a reasonable system to monitor progress and ensure accuracy. Establishes reasonable priorities based on scope, time, and resources. Conveys a clear sense of specific stakeholders, their relationship to the project, and effective ways to manage them. Anticipates delays and risks and provides alternative approaches to mitigate them. Validates close-out with professional and useful documentation of successes and challenges. Key Criteria: Does not provide clear goals or milestones, or only provides goals and milestones that seem irrelevant. Does not propose a reasonable system of monitoring progress or ensuring accuracy. Priorities seem misplaced or problematic. Does not identify or manage relevant stakeholders effectively. Provides no reasonable solutions to counter delays or risks. Overlooks close-out processes or does not provide sufficient documentation on successes and challenges. 8.2: Apply strategies for influencing and leading change. Key Criteria: Argues positions to others in a highly persuasive manner. Might even consider ways to persuade hostile audiences. Develops creative, provocative strategies for achieving buy-in across various stakeholders to assure all parties are committed to the change and see how they will benefit from it. Identifies plausible, subtle, and sophisticated causes for resistance to change that go beyond obvious issues. Proposes thoughtful, respectful ways to reduce resistance and align the change with the values of a hostile audience. Develops a thorough communication plan that makes sophisticated use of communication channels, resources, and allies to convey accurate information across an extended calendar. Recognizes how various systems and processes can both enhance and impede change efforts, and proposes ways to maximize support and eliminate or minimize negative impact. Develops a robust change management plan that could plausibly achieve the desired outcomes in the assigned timeframe. Might propose a plan that would convincingly exceed goals or minimize cost. Key Criteria: Builds persuasive arguments that consider an audience's perspective. Finds ways to achieve buy-in from an entire group through fair compromise. Correctly identifies causes of resistance and proposes convincing ways to address it. Supports proposed changes with clear, honest, and reasonable arguments. Develops an effective schedule for a change management communication plan. Communicates a change plan in a way that is clear and accurate. Considers how systems and processes are aligned with change efforts. Designs a convincing and effective change plan. Key Criteria: Arguments would not be persuasive to others. Does not offer opportunities for compromise. Does not identify plausible causes for resistance to change, or addresses them in ineffective ways. Does not provide clear, reasonable rationale for changes. Communication does not follow an effective schedule. Misrepresents proposed changes. Ignores the alignment of systems, processes, and proposed changes, or aligns them in problematic ways. Transition plans are unclear or unconvincing. 8.3: Support operations within appropriate organizational structures. Key Criteria: Delivers exceptional, provocative, persuasive, and original arguments on aligning organizational structure and strategy. Applies organizational theory to help office or department functions in ways that are highly creative, original, and effective. Key Criteria: Clearly and reasonably argues the importance of aligning organizational structure and strategy. Effectively and convincingly applies relevant organizational theory to help office or department functions. Key Criteria: Does not discuss the importance of aligning organizational structure and strategy, or discusses it in a way that is unclear or unreasonable. Does not apply relevant organizational theory to help the office/department function effectively and efficiently, or applies it in an unconvincing or illogical way. 9.6: Apply critical thinking skills in decision making. Key Criteria: Critically assess basic assumptions about the work and its processes to determine their implications and effectiveness. Recognizes assumptions or underlying principles that are not obvious or already described by course materials. Convincingly breaks down information or data to detect underlying principles, root causes, or facts, potentially including those that are subtle and easily overlooked. Reaches valid and creative conclusions that clarify optimal and suboptimal decisions. Demonstrates confidence in, and ownership of, difficult choices made under trying circumstances, and acknowledges potentially negative ramifications. Clarifies highly complex issues for an audience. Reduces complex issues into manageable components in a way that recognizes easily missed relationships or applies course concepts in provocative, original ways. Evaluates the implications of data or information with a high attention to detail and a broad scope; may evaluate the implications in an accurate and surprising or creative way. Describes implications of data/information with attention to a target audience. Key Criteria: Clearly and convincingly analyzes basic assumptions about the work and its processes. Accurately identifies underlying principles, root causes, or facts with regards to decisions. Reasonanly analyzes information or data and draws valid conclusions. Makes fair choices under trying circumstances and acknowledges some potentially negative ramifications. Clearly describes the complexity of certain issues. Identifies manageable components of the issue. Evaluates the implications of data/information and explains those implications in a way that others would understand. Key Criteria: Does not consider basic assumptions about the work and its processes, misrepresents basic assumptions and processes, or presents unconvincing analysis. Does not accurately identify underlying principles, root causes, or facts. Does not convincingly analyze information or data. Does not draw conclusions or draws invalid conclusions. Does not make explicit choices within the necessary timeframe, or makes choices that would not be effective. Does not clearly or accurately describe complexity of issues. Does not analyze the issue to create manageable components. Does not clearly evaluate the implications of data and/or information. Overall Score Exceeds Performance Requirements Meets Performance Requirements Does Not Meet Performance Requirements Associated Learning Objectives 2.1.1: Summarize the issue or problem, using supporting details to enable a deeper understanding of the issue or problem. Assessment Method: Score on Criteria - 2.1: Identify and clearly explain the issue, question, or problem under critical consideration. Required Performance: Meets Performance Requirement 2.1.2: Identify potential underlying causes or conditions contributing to the issue or problem and consider the context. Assessment Method: Score on Criteria - 2.1: Identify and clearly explain the issue, question, or problem under critical consideration. Required Performance: Meets Performance Requirement 2.1.3: Pose significant questions to inform the direction of the investigation of the problem or question. Assessment Method: Score on Criteria - 2.1: Identify and clearly explain the issue, question, or problem under critical consideration. Required Performance: Meets Performance Requirement 2.1.4: Scan the environment for cues to inform and direct search for information relevant to the issue or problem. Assessment Method: Score on Criteria - 2.1: Identify and clearly explain the issue, question, or problem under critical consideration. Required Performance: Meets Performance Requirement 2.2.1: Explore information sources to increase familiarity and achieve a manageable focus. Assessment Method: Score on Criteria - 2.2: Locate and access sufficient information to investigate the issue or problem. Required Performance: Meets Performance Requirement 2.2.2: Develop and implement a search strategy that employs search engines, databases, and inquiries to access the needed information. Assessment Method: Score on Criteria - 2.2: Locate and access sufficient information to investigate the issue or problem. Required Performance: Meets Performance Requirement 2.2.3: Assess the search results to determine if there are remaining gaps; revisit strategy as necessary. Assessment Method: Score on Criteria - 2.2: Locate and access sufficient information to investigate the issue or problem. Required Performance: Meets Performance Requirement 2.2.4: Identify contradictory information or inconsistent data and seek to reconcile contradictions. Assessment Method: Score on Criteria - 2.2: Locate and access sufficient information to investigate the issue or problem. Required Performance: Meets Performance Requirement 6.1.1: Prioritize actions based on what is best for the organization. Assessment Method: Score on Criteria - 6.1: Demonstrate strategic thinking skills for leading organizational operations. Required Performance: Meets Performance Requirement 6.1.2: Describe the key business drivers and product/service attributes. Assessment Method: Score on Criteria - 6.1: Demonstrate strategic thinking skills for leading organizational operations. Required Performance: Meets Performance Requirement 6.1.3: Recognize strategic problems and opportunities and makes strategic decisions to address them. Assessment Method: Score on Criteria - 6.1: Demonstrate strategic thinking skills for leading organizational operations. Required Performance: Meets Performance Requirement 6.1.4: Select and evaluate the activities that will result in the greatest organizational benefit. Assessment Method: Score on Criteria - 6.1: Demonstrate strategic thinking skills for leading organizational operations. Required Performance: Meets Performance Requirement 6.1.5: Apply scenario planning to determine the best path forward. Assessment Method: Score on Criteria - 6.1: Demonstrate strategic thinking skills for leading organizational operations. Required Performance: Meets Performance Requirement 7.5.1: Clearly defines goals, milestones, and results of a project. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 7.5.2: Identify controls, checks, and balances to monitor progress against plans and ensure the accuracy of the final product. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 7.5.3: Determine priorities for both short-and long-term benchmarks and appropriate allocation of resources. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 7.5.4: Identify the roles of others within the organization and use this knowledge to manage stakeholders. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 7.5.5: Determine alternative actions to mitigate possible delays and risks to a project to ensure timely delivery and results. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 7.5.6: Validate that the project is closed-out and document successes and challenges. Assessment Method: Score on Criteria - 7.5: Apply project management principles. Required Performance: Meets Performance Requirement 8.2.1: Demonstrate an ability to persuade others by debating a point of view. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.2: Construct ways to build consensus through give and take; e.g. find and recommend "win-win" situation. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.3: Identify or address causes of resistance to change. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.4: Clearly communicate the rationale for and benefits of proposed changes. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.5: Explain ongoing clear, timely, and accurate information about a change. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.6: Evaluate systems and processes to ensure that they are aligned with and supportive of change efforts. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.2.7: Create transition plans to facilitate change efforts. Assessment Method: Score on Criteria - 8.2: Apply strategies for influencing and leading change. Required Performance: Meets Performance Requirement 8.3.1: Discuss the importance of aligning organizational structure and strategy. Assessment Method: Score on Criteria - 8.3: Support operations within appropriate organizational structures. Required Performance: Meets Performance Requirement 8.3.2: Apply relevant organizational theory to help the office/department function effectively and efficiently. Assessment Method: Score on Criteria - 8.3: Support operations within appropriate organizational structures. Required Performance: Meets Performance Requirement 9.6.1: Analyze basic assumptions about the work and how it gets done. Assessment Method: Score on Criteria - 9.6: Apply critical thinking skills in decision making. Required Performance: Meets Performance Requirement 9.6.2: Identify underlying principles, root causes, or facts by breaking down information or data and drawing conclusions. Assessment Method: Score on Criteria - 9.6: Apply critical thinking skills in decision making. Required Performance: Meets Performance Requirement 9.6.3: Choose effective and timely decisions, even when data are limited or solutions produce unpleasant consequences. Assessment Method: Score on Criteria - 9.6: Apply critical thinking skills in decision making. Required Performance: Meets Performance Requirement 9.6.4: Describe the complexity of certain issues and crystallize the components of the issue to make it more manageable. Assessment Method: Score on Criteria - 9.6: Apply critical thinking skills in decision making. Required Performance: Meets Performance Requirement 9.6.5: Evaluate and articulate the implications of data/information. Assessment Method: Score on Criteria - 9.6: Apply critical thinking skills in decision making. Required Performance: Meets Performance Requirement 5.2.1: Apply time management strategies and mitigate or overcome impediments. Assessment Method: Score on Criteria - 5.2: Apply techniques to build up resilience. Required Performance: Meets Performance Requirement 5.2.2: Illustrate ways to maintain focus, intensity, optimism, and persistence even under adversity. Assessment Method: Score on Criteria - 5.2: Apply techniques to build up resilience. Required Performance: Meets Performance Requirement 5.2.3: Identify strategies to recover quickly from setbacks. Assessment Method: Score on Criteria - 5.2: Apply techniques to build up resilience. Required Performance: Meets Performance Requirement 5.2.4: Construct ways to effectively balance personal life and work. Assessment Method: Score on Criteria - 5.2: Apply techniques to build up resilience. Required Performance: Meets Performance Requirement

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