Question.449 - Chapter 9 Case Study1) Which business processes are the most important at Summit Electric Supply? Why?2) What problems did Summit have with its old systems? What was the business impact of those problems?3) How did Summit’s ERP system improve operational efficiency and decision making? Give several examples.4) Describe two ways in which Summit’s customers benefit from the new ERP system.5) Diagram Summit’s old and new process for handling chargebacks.
Answer Below:
Chapter xxxx Study xxxxx business xxxxxxxxx are xxx most xxxxxxxxx at xxxxxx Electric xxxxxx Why xxxxxxxx primary xxxxxxxx concept xx to xxx as x middleman xxxxxxx suppliers xxx customers xxxx means xxxx Summit's xxxxxxxxxxxxxx must xx capable xx managing xxxxxxxx amounts xx requests xxxxx also xxxxxxx inventories xxxxxxxx effectively xxxxxx et xx Lead xxxxx are xxxxxxxxx in xxxx market xxx Summit's xxx system xxxxx to xx equipped xx analyze xxx invoice xxxxxxx for xxxxx in xxx facilities xxx then xxxxxx the xxxxxxxxxxx Summit xxxxxx on xxxxx organizational xxxxxxxxx to xxxxxxx all xx its xxxxxxxx which xxx contingent xx the xxxxxxxxxxxxx of xxx required xxxxxxxxxx in xxxxxxxxxx The xxxxxxxxx report xxxxx to xx updated xx the xxxxxxxxxxxxx of xxx items xxx must xxxxxxx data xx the xxxxxxxxxx where xx is xxxxxx Summit xxxx has xx additional xxxxxxxx strategy xxxx enables xxxxxxx warehousing xxxxxxxxxx at xxxxxxxxx employment xxxxxxxxx Summit xxxx be xxxxxxxxxxxx with xxxxxxxxx changes xx frequent xxxxx periods xxxxxxx proposed xxxxxxxx agreements xxxx as xxxx in xxxx structure xxxxxxxxxxx were xxxxxxxx to xxxxxx items xx consumers xxxxxx the xxxxxxxx time xxxxxx after xxxxxxxxx the xxxxxxxx agreed xx buy xxx commodities xxxx from xxx wholesaler xxxxxx et xx What xxxxxxxx did xxxxxx have xxxx its xxx systems xxxx was xxx business xxxxxx of xxxxx problems xxx acquisition xxx payment xxxxxxxxx are xxxxxxxx to xx manually xxxxxxxxxx with xxx backend xxx statistics xxxxxxx the xxx technology xxxx can xxxxxx a xxxxxxx lot xx distinct xxxxxxxxxx and xxxxxxxxxx the xxxx was xxxxxx to xxxxxxxx the xxxxx inventories xx a xxxxxxxxxx timeframe xxx the xxxxxxxxxx division xxx to xxxxxxx the xxxxxxxxx identifiers xxxxxxx seasons xxxxxxxx with x short xxxx time xxxx processed xxx old xxxxxxxx incapacity xx do xx inventory xxxxx in xxxxx to xxxxxxx reliable xxxx about xxx products xxxxxxxxxx within xxxxx warehouse xx any xxxxx moment xxxxxx et xx The xxx system's xxxxxxxxxx to xxxxxxxxxxx amongst xxxxxx in xxx interim xxxxxxxxxxx that xxxx included xx the xxxxxx stock xxx incapability xx the xxxxxxxxxx to xxxxxxx reliable xxxxxxxx intelligence xxxxxxxxxx that xxxxx aid xx controlling xxxxxxxx schedules xxxxxxxxxxxx competitiveness xxxxxxxxxxxx and xxxxxxxx orders xxxx Laudon xx al xxx previous xxxxxxxxxx lacked xxx ability xx execute xxxxxxxxxxx efficiently xxxxxxxxx workers xx individually xxxxxx invoicing xxx initiate xxxxxxxxxx contracts xxxxxxxxx in x squandering xx labor xxx expense xxxxxxx the xxxxxxxxxxxxxx was xxxxxxxx in xxx initial xxxxxxx of xxx firm xx would xxx manage xxx additional xxxxxx as xxx firm xxxx The xxxxxxxxxxxxxx manual xxxxxxxxxxx amongst xxx cost xxx and xxxxxxx processing xxxxxxx that xxx assessments xxxx weren't xxxxxxxxx on xxxxxxxx and xxx inventory's xxxxxxxxxx SKUs xxxxxxxxx that xxx personnel xxxxx not xxxxxxxxxxxx complete xxxxxxx inventories xxx economic xxxxxxxxxxx in xxx phasing xxxxxxxxxx Laudon xx al xxxxxx was xxxxxxxxx to xxxxxxx the xxxxxxxx on xxxxx notice xxxxx they xxxxxx proper xxxxxxxxx information xxxxx also xxxxxxxxx that xxx company xxx beyond xxx deadline xx replenishing xxx commodities xxxx the xxxxxxxxxx were xxxxxxx short xx Laudon xx al xxx significant xxxxxx was xxxxxx by xxx inefficient xxxxxxxxxx infrastructure xxxxxxx it xxxxxxxxxxxx manual xxxxxxxx of xxxxxxxxxxx following xxxxxx over xxxxxx of xxxxxxxx and xxxxxxxxx these xxxxxx requests xx the xxxxxx contracts xxxx resulted xx the xxxxxx procedure xxxxxxxx and xxxx a xxxxxxx at xxx supplier's xxxx and xxxxxxxxxxxx the xxxxxxxxxxxxx was xxxxxxxxx to xxx supplier xxx waited xxxxxxxxxx several xxxxxx postponing xxxxxxxxxx and xxxxxxxxx large xxxxxxx on xxxxxx side xxxxxxx of xxx manual xxxxxx of xxx procedure x chargeback xxx frequently xxxxxxxxxx resulting xx a xxxx for xxx organization xxx did xxxxxxx ERP xxxxxx improve xxxxxxxxxxx efficiency xxx decision xxxxxx Give xxxxxxx examples xxxxx and xxxxxxxxxxx monitoring xxxxxxxx economic xxxxxxxx includes xxxxxxxxxxxx interim xxxxxxxxxxx on xxxxxxxxx working xxxxxx and xxxxx the xxxxx owned xx Summit xx was xxxxxxx to xxx customer xxx would xxxxx be xxxxxxxxxx for xxxxxxxxxxx The xxx system xxxxxxx a xxxxxxxxxxxx warehouse xxxxxxxxxx that xxxxxxx that xxxxxxxxxxx in xxx primary xxxxxxxxxxx subpoints xxxxxx for xxxxxxxx An xxxxxxxxxx concern xxxx the xxxxxxxx commodities xxx addressed xx the xxx system xxxxxxxx productivity xxx effectiveness xxx strategic xxxxxxxx were xxxxxxxx by xxx ERP xxxxxx a xxxx rapid xxxxxxxxxxxxx b xxxxxxxxxx the xxxxx works x Time xxxxxxxxxx d xxxxxxx of xxxxxxx equities xxxxx frequently x Capable xx determining xxxxxxx The xxxxxxx in xxxx example xx sheet xxxxx or xxxxx that xxx purchased xx great xxxxxxxx with xxxxxxx specifications xx per xxx customer's xxxxxx SAP's xxx resource xxxxxxxxx system xxxxxxx this xxxxxxx expense xx a xxxxxx and xxxx the xxxxxx purchased xxx cable xxx data xxxxx to xx automatically xxxxxxxx into xxx structure xxxxx evaluates xxx need xx specification xx the xxxxxxxx is xxxxxxxx and xxxxxxxx with xxxxxxx data xx well xx the xxxxxxxxx to xxxxxxxxx that xxxxx client xxxxxxxxx the xxxxxxxxx sequence xxx after xxxxx tracing xx heads xx the xxxxxxx for xxxxxxxxxx SAP's xxx Weaver xx database xxx data xxxxxxxx platform xxxxxxxx the xxxxxxxxxxx of xxxxxxxxxxx in xxx ERP xxxxxxxx to xxxxxxx efficiency xx sales xxxxxxxxxx location xxx supplier xxxxxx et xx Summit xxx been xxxxxxxx by xxx ERP xxxxxxxx to xxxxxxxxx further xxx purchase xxxxxx estimate xxx manufacturer xxxxxxxx schedules xxx capabilities xxxx new xxxxxxxxxxx software xx capable xx uploading xxx reversal xxxxxxxx with xxx accompanying xxxxxxxxxxxxx considerably xxxxxxxxxx the xxxxxx labor xxxx had xxxxxxxxxx taken xxxxxx The xxx Information xxxxxx may xxxx create xxxxxxxxxx information xx refunds xxxx on x timely xxxxx Describe xxx ways xx which xxxxxxx customers xxxxxxx from xxx new xxx system xxx enterprise xxxxxxxxxx system xx a xxxxxxxxxxx solution xxxx integrates xxx automates xxxxxxxx business xxxxxxxxxx in x firm xx order xx enhance xxxxxxxxxxx efficiency xxxxxxxx business xxxxxxxxxx and xxxxx efficient xxxxxxxxxx solving xxxx an xxx system xx deployed xxxxxxxxxxx in x company xx may xxxxxxx significant xxxxx in xxxxx of xxxxxxxxxxx various xxxxxxxxxxxxxx operations xx well xx eliminating xxxxxxxxxx and xxxxxxxxxxxxxx tasks xx ERP xxxxxx in x business xxx combine xxxxxxxxxxx including xxxxxxxxx marketing xxxxxxxxxx promotional xxxxxxxxxxxx development xxx so xx It xxx also xxxx it xxxxxx for xxxxx many xxxxxxxxxxxxx to xxxxxxxx information xxx interact xxxxxx et xx ERP xx no xxxxxx restricted xx software xxxxxxxxx on xxx and xxxxxxxxx rather xxxxxx ERP xxxxxxxxx such xx radar xxxx in xxxxxxxxxxx are xxxxxxxx increasingly xxxxxx The xxxxx benefit xx customization xx accessible xxxx ERP xxxxxxx An xxx system xxx currently xxxxxxx and xxxxxxxx the xxxxxxxx if xxx all xx an xxxxxxxxxxxxxx employees xxx is xx longer xxxxxxxxxx to xxxxxxxx operating xx PCs xxx terminals xxxxxx mobile xxx equipment xxxx as xxxxx guns xx warehousing xxx becoming xxxxxxxxxxxx common xxxxxx et xx The xxxxx benefit xx customization xx accessible xxxx ERP xxxxxxx An xxx system xxx currently xxxxxxx and xxxxxxxx the xxxxxxxx if xxx all xx an xxxxxxxxxxxxxx employees xxxxxxxxxx contrast xx its xxxxxxxxxx historical xxxxxxxxx ERP xxx provided xxxxxxxxxxxx commercial xxxxxx to xxx Summit xxxxxxx Synchronizations xxxxxxxxxx various xxxxx of xxxxxxxx Summit xxx has xxx capacity xx communicate xxxxx information xxx integrate xxx different xxxxx buying xxx back-end xxxxxxxxxx without xxx need xxx manual xxxxxxxxxxxx with xxx ERP xxxxxx Laudon xx al xxxxxxxxx efficiency xx a xxxxxx of xxxxxxxxxx SAP's xxxxxxxxxx including xxxxx Paybacks xxx Chargebacks xxx reduced xxxxx work xxxxxxxxx efficiency xxx ultimately xxxxxxxxx additional xxxxxx for xxx organization xxxxxxxxx performance xxxxxxxx an xxx system xxxxxxxx diverse xxxxxxxx areas xxx reliance xx one xxxxxxx is xxxxxxxxxxxx decreased xxx information xx obtainable xxxxxxx Summits xxx and xxx process xxx handling xxxxxxxxxxx Old xxxxxxx Assessing xxx customers xxxxxxxx in xxxxxx process x gt xxxxxxxx to xxxx who xxx the xxxxxxxxxxxxx so xxx Summit xxxxxxxxxx could xxxx a xxxxx - xx through xxxxxx process xxx information xxx being xxxxxx in xxxxxxxxxxxx - xx submit xxx evaluation xx the xxxxxx invoices xx the xxxxxxxxx and xxxxxxx - xx collect xxx information xxxxxxxx from xxx vendors xxx Process xxxxxxxxxxxxxx of xxx software xx upload xxx the xxxxxxxxxx agreements x gt xxx software xxxxxxx the xxxxxxx operation xxx automated xxxxxxxxxx happens x gt xxxxx assessment xxx information xx submitted xx the xxxxxxxxx process xx chargeback xxxxxxxx to xxxxxxxxxx vendors xxxxxxxxxx Laudon xxxxxxx C xxx Jane xxxxx Laudon xxxxxxxxxx information xxxxxxx Managing xxx digital xxxx Pearson xxxxxxx nMore Articles From Management Information System
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